Richard Marks
Rexel
Steve
I think it is very difficult to defend Leicas customer service. One should not have to rant and rave at them to get things done. The real issue is everything has to go back to Germany. I supose some approved Leica service centres in other countries might help. I think the real issue is the lack of communication. Certainly getting information about my IR filter delivery date generated a coolish response from UK leica. All this really means that professionals could not safely rely on an M8 as a pit stop would be very costly. The real issue is that when this camera works it is simply superb and in its little niche there really is nothing to touch it. Leica glass + 10MP digital. For me its worth it warts and all. I suspect Leica know this too. This is why we have not all told them to get stuffed. Hope yours comes back soon.
Best wishes
Richard
I think it is very difficult to defend Leicas customer service. One should not have to rant and rave at them to get things done. The real issue is everything has to go back to Germany. I supose some approved Leica service centres in other countries might help. I think the real issue is the lack of communication. Certainly getting information about my IR filter delivery date generated a coolish response from UK leica. All this really means that professionals could not safely rely on an M8 as a pit stop would be very costly. The real issue is that when this camera works it is simply superb and in its little niche there really is nothing to touch it. Leica glass + 10MP digital. For me its worth it warts and all. I suspect Leica know this too. This is why we have not all told them to get stuffed. Hope yours comes back soon.
Best wishes
Richard
Speenth
Emmaiter
Update:Speenth said:
I found the tracking service on the Leica Owners Site - but, as if to confirm this is a Leica service and not Nikon, it does not work! I tried it in IE6 (as the instructions require) and in Firefox. I tried it on two computers, one at work and the other at home - no luck. Then I noticed this little ditty in the small print; "... you can query the processing status by entering the serial number (within 10 days after sending your Leica product to Leica Camera AG)".
So, because I have been waiting rather more than 10 days it appears I am not permiited to enquire about progress! That's one way to avoid awkward questions.
I give up.
Does anybody out there know of a phone number or email address that galvanises these guys?
My mood on this matter has shifted through acceptance, to mild irritation, to frustration and now its shifting towards so bloody annoyed I'm going to go to factory and lock up my bicycle in the Director's parking bay. I might even trample on their flowerbeds.
jaapv
RFF Sponsoring Member.
http://www.leica-camera.de/service/service_and_repair/repair_tracking/
This is the link.
You can contact Mr. Attila von Gyimes at info[at]leica-camera.com or call the factory at
+496442208189 and ask for Mr. Eberhard Jakob
This is the link.
You can contact Mr. Attila von Gyimes at info[at]leica-camera.com or call the factory at
+496442208189 and ask for Mr. Eberhard Jakob
Speenth
Emmaiter
jaapv said:
Hi' Jaap,
Thanks for this.
I tried the link, but as I posted earlier, the tracking system doesn't seem to work. After entering the serial number of my camera a whole lot of nothing happens! I've tried it at home and at work - so I don't think its my computer settings.
Thanks to you however, I now have an alternative - I'll email Mr von Gyimes and if no joy, then I'll call Mr Jakob.
If there is news of my long-lost M8 (good or otherwise), I'll let you know.
Fingers-crossed.
Steve'
LightWave
Member
HAnkg said:
Just to set the record straight. Canon wasn't the first one to come out with DSLR. Nikon was earlier with the D1 and Kodak came out the first very expensive, bulky monstrous power guzzling DSLR with a modified Nikon body.... if I remember correctly.
Speenth
Emmaiter
Speenth said:
UPDATE:
I emailed Leica and about two hours later I coincidentally received an email from my local dealer to say my M8 had just been despatched from Solms and would be available for collection on Monday (just in time to miss me because I'm in Manila all next week, on business).
I am trying to resist the cynical conclusion, I'm too pleased and relieved for that.
Ben Z
Veteran
LightWave said:
IIRC Kodak had DSLR's based on both Nikon and Canon bodies before either of them had their own.
grduprey
Gene
M8 Zero problems, M6TTL Zero problems, M4-P Zero problems, R8 Zero problems, R4SP 1 failure after 15 years, R3MOT 1failure, cold sensitive, after 12 years, Leicaflex SL Zero problems. Pretty good quality and reliability in my book. The two repairs on the R cameras were handeled in less than 3 weeks. 6 months with the M8 have been flawless, would get another in a flash, if I could afford one.
Gene
Gene
Joop van Heijgen
Established
grduprey said:
"6 months with the M8 have been flawless,....
That's news at present..."
jaapv
RFF Sponsoring Member.
Joop van Heijgen said:"6 months with the M8 have been flawless,....
That's news at present..."
Unfortunately, in this digital age, this is a valid post, in which one can substitute "M8" with any high-end camera, or indeed any quality technical product.
Dfin
Well-known
I can`t resist, Leica M8, made in da black forest, by da little elves.
Dfin
Well-known
Nothing like a bit of friendly sledging to lighten the tone, just ask the pommie cricket team.
jaapv
RFF Sponsoring Member.
Dfin said:
The Black Forest is in another part of Germany...... Solms is in Hessen, quite a pretty area as well, but they have "Heinzelmaennchen" (goblins), not elves there, you can tell by the dust on the sensors, it is the dandruff from their beards.....
Last edited:
Joop van Heijgen
Established
Dfin said:
The M 8 is 'made in Portugal'. The M7; the MP and R9 too!
Dfin
Well-known
Or is it bread crumbs?
Gabriel M.A.
My Red Dot Glows For You
Seems you have a new collectibleJoop van Heijgen said:
Joop van Heijgen
Established
Gabriel M.A. said:Seems you have a new collectible
The new collectibele should has to be "made in Germany'' .:bang:
Unfortunately production in Germany is too expensive; since 1977 (Leica R3) the camera production has taken place in Portugal!
Leica can put 'Germany' on the camera; but it has nothing to do with the place of production!
borrel
Børre Ludvigsen
While waiting for my M8 at the end of last year Lars Farnes, the importer, told me simply that Leica ships M8's on a quota system which allows Norway 20 units at a time depending on their total production. Rich as it may be, I doubt that the total Norwegian market is all that big compared to Germany, France, England, the US or Japan. I rather doubt that there are that many Norwegian "millionaires" interested in photography, but June paychecks (which are almost double) would more likely have contributed to the M8-drought.
- Børre
- Børre
furcafe
Veteran
I'm not familiar w/the details of the rules & regulations governing country of origin markings in Germany, but if they're anything like the rules & regulations in most of the industrialized world, Leica must be doing something w/the cameras in Germany, e.g., manufacture parts/components, etc., even if much or most of the work is done in Portugal.
It is true that the words "Made In Germany" don't necessarily mean that the cameras are completely assembled in Germany from parts made in Germany, etc. However, if German law is like that in the U.S., then it would mean exactly that (to be legally marked "Made in USA," products must be "all or virtually all" made in the U.S.).
It is true that the words "Made In Germany" don't necessarily mean that the cameras are completely assembled in Germany from parts made in Germany, etc. However, if German law is like that in the U.S., then it would mean exactly that (to be legally marked "Made in USA," products must be "all or virtually all" made in the U.S.).
Joop van Heijgen said:
KM-25
Well-known
B&H has them in stock....I am very tempted since they have been out awhile, but I need to talk to some pro friends of mine in regards to published image quality and other real world use...