Anyone currently waiting for Leica service?

[Berliner]

My m6ttl's geting a rf upgrade, it's been three weeks, and I just got a letter saying it'll be another 5-6 weeks. All because the techs. are backed upaddressing M8 issues--according to the rep I just talked to.

 

[gustav[] pEña]

I sent a digilux 2 because iit has problem with the sensor. I've been wating for 2 weeks now and no responses.

I need that camera and im starting to realize it could take two month until i see it again.

 

[Kyle]

The MP I sold recently had an issue come up that wasn't there when I sold it. I'm working with the buyer and sent it in to Leica and their original estimate was 5-6 weeks for turnaround. Its been 2-3 already, so lets hope they don't need any more time.

 

[peter_n]

My estimate was also 5-6 weeks. I'm now in week 7.

 

[Kyle]

My estimate was also 5-6 weeks. I'm now in week 7.

Thanks for the bad news! 😡 :bang:









(jk, I'm actually appreciative of the heads up)

 

[peter_n]

It is rather unfortunately yet another reason to increase one's dislike of the M8. Seven weeks is a long time to be without your regular carry-around body. The one saving grace for me is that it is there under US Passport.

 

[Simon Larbalestier]

I just sent my MP to Leica UK to have it re-skinned and the whole process including sending and receiving it took a week.

 

[kbg32]

I just had a lens upgraded with coding for my M8. It took just shy of 4 weeks. I guess I got it to Leitz before the backup.

 

[lns]

MP sent to New Jersey for broken rewind. Estimate 6-7 weeks. No reply to my email asking for clarification. I had thought the estimate must be a mistake.

Based on everyone else's experience, I guess it is no mistake.

I'm not really happy about it. What good is a warranty if you are without the camera for two months?

-Laura

 

[peter_n]

Indeed Laura. I'm now into the 8th week and I finally sent an email to Leica. Judging by the response my M7 had not been touched, but now I "should" have it back next week.

I don't blame Robert Fisk or even the service dept. at Leica, but 8 or 9 weeks for a ticket that was listed as "priority" is shabby performance. When the body comes back I'll consider my options for letting Leica management know what I think.

 

[khagler]

I sent a 75mm Summilux in last year and it took something like five months to come back. I was pretty displeased--in fact, I had almost given up and contacted my insurance company when it finally showed up. My lesson from that was that for any future Leica repairs (unless it's both under warranty and very expensive), I'll send it somewhere else.

 

[Berliner]

I just spoke to a friend who had two lenses 'coded' for his M8. He sent them in the same week I sent in my MP--they came back yesterday. Is Leica front-lining M8 issues, and making the rest of us wait?

 

[peter_n]

Yes they are.

To be fair to Leica, after my whinge and their promise of a quick fix they did deliver. My M7 arrived back on Monday with a new MP viewfinder. Vertical alignment at both closest and infinity are fine. But the repair took almost 9 weeks total.

One issue I have is that Leica ship UPS and require a signature and a delivery to a person. I had to go to the nearest UPS shipping depot to pick it up because I was at work when it was delivered. Leica do not send an email with a tracking number as a heads-up. So be warned...

 

[ray_g]

That is bad news. My MP is in for viewfinder sealing. I guess it won't be coming back anytime soon...

 

[John Elder]

Ray, if your camera is under warranty, demand they fix the camera immediately or replace it with a new model not having the defect. Leica is not entitled to an unreasonable time to fix under their warranty which you paid good money for.After reading this thread you could even tell them that the group of unsatisfied customers is so large at Rangefinder Forum that you are considering a class action lawsuit. That should get their attention big time.

 

[Berliner]

My M6 TTL was bought new with passport warranty. I sent it to Leica about a week later, as the finder (compared to my MP) was terrible--very flare prone. I talked to Leica, and they offered to replace the finder for the cost of labor only--BUT, they do not consider this a defect on the M6 TTL, rather a tweak to the MP's finder. So, since this operation is elective, and they are picking up most of the cost, I have no choice but to wait...It just bugs me that they seem to be expiditing any issue related to the M8's.

 

[peter_n]

This M7 is a US Passport so the finder replacement was free. Still, 9 weeks is a long time to wait.

The MP is a new acquisition Ray?

 

[ray_g]

The MP is a new acquisition Ray?

Yes, I got it from Tony Rose a little over a month ago, after I sold the M6.

 

[peter_n]

Congrats on the new body! I'm thinking about selling my M6TTL now I have a CV R4A. Three working bodies is the max I can cope with.

 

[Berliner]

Very frustrating. It's going on 6 weeks now (original quote 5-6 weeks), so I dropped Leica a line to see if my camera was 'in line' for it's new finder. No word yet, it's been two days--no reply--every time this happens I get an e-mail telling me how backed up the techs are, and how swampped they are trying to return all the e-mails.

This is annoying to say the least, this company has always been known for it's superior customer service--I guess digital really is changing the world...!

The next e-mail I send will have " My brand new M8" in the subject line. Maybe this will garner more attention...JNew Jersey are you reading this????