Have you experienced this with ebay or paypal?

gtramctram

gtramctram

camaro69
Local time
12:11 AM
Joined
Feb 15, 2006
Messages
102
Location
albuquerque
View My Gallery
Part 1.
You sell an item on Ebay and offer a money back guarantee. The purchaser contacts you and says he doesn't want it and wants a refund. You agree. When you receive the item, you find that it is not the item you sent but a sorrowful excuse for the original. You try to contact the buyer but he will not respond.

Obviously, you do not refund the money.

Part 2.
The buyer makes contact with PayPal and PayPal refunds the money without giving you the opportunity to respond. PayPal then offers all types of excuses for their behavior but they do not offer to get the money back. They didn't follow their own protocol.

Part 3.

You lose both ways. You are out a very nice item and the proceeds. You are left with an excuse for the original item that you couldn't give away.


Beware Ebay!! (in case you don't know, ebay owns paypal):bang:
 
Paypal is a self serving bunch. I don't offer refunds because I list an item excatly as it is. You buy it it's yours. I only ship it with tracking and insurance. So if it is damaged that's what the insurance is for. I got scamed by two buyers from spain on ebay and learned about paypal the hard way.
 
Yes, PayPal only watches out for itself! My credit card provides better protection. I no longer use PayPal or eBay because of PayPal. It is hard to use eBay without using PayPal. They have lost me as a customer.
Steve
 
I am locked out of ebay thanks to a buyer who claimed an item was 'significantly not as described', and was 'non-working'. I provided paypal with video evidence of the item working correctly. No joy. I refused to refund the full amount of money. Debt collector's letter arrived in the post.
 
I would try writing a manager at paypal. If they have a set of procedures they should follow them or make it right. There is no excuse for them not following thier procedures. You might also try the state attorney general, paypal is a financial instatution and there might be some recourse there.

As Ebay owns PayPal, you might try higher up at Ebay. If you go up high enough, there is someone in charge of the entire thing.

As a last option, are they a publicly held company. Buy a share of stock and write investor releations.

At the end of the day, do not keep money in your paypal account. Link it to a bank account only and move funds in and out on your command only. If you keep money in paypal you are playing in thier space and more often than not, you loose and they win.

Get pictures of what they sent back (same angle as your shots in the listing) and send them as backup for your issue.

That does suck.

B2 (;->
 
This is all good information. Ebay and PayPrick is like the fox guarding the henhouse. The serve eachother and they don't pass gas unless they get paid for it. They debit your account like it is theirs. Your control is limited. I can probably make it work better with some research.

They were linked to a bank account and that was a fiasco. They hit the account 3 times when it should have been done once. The account couldn't cover 3 charges of that amount. Then they charged me $30 for the two times it wouldn't cover. That's $60 and it has not been refunded yet. This created an overdraft on that account in which the bank charged me $2 for each day it was overdrafted. I didn't know it was overdrafted until the statement arrived 30 days later.

Wells Fargo recredited their charges. PayPrick did not and they made the initial mistake.

I think I should rethink the PayPal relationship.
 
I went through months of hassling both paypal and ebay. ebay will claim paypal is its own seperate company. they WONT get involved.

lol @ payprick
 
People, no human beings actually work at PayPal! It's all just a bunch of servers. They've got a huge service center office here in Omaha, Nebraska, where I live; I've driven past that building dozens of times at all hours of the day and night, and I have never seen anyone in it! It's one of those glass-walled buildings, and you can see all the way through it. I've seen a janitor once or twice, that's all.

I've done refunds of things I've sold on eBay, but I always wait until I get the original item back before I make the refund. Honest buyers don't mind this. If you're dealing with a dishonest buyer, they'll find a way to hose you regardless of how you're selling and how you handle payment. PayPal/eBay just gets a lot of blame because they handle such a huge volume of transactions.
 
IMO, always, always sell "As Is." This doesn't keep you from refunding, but it does give you the option of when/why/how. Horror stories like these make me not even want to look at the Bay at all.
icon9.gif
 
Did the other party lodge a dispute? And did PayPal not ask for your response? Or did they ignore your response when they were given it?
 
Paul T. said:
Did the other party lodge a dispute? And did PayPal not ask for your response? Or did they ignore your response when they were given it?
Click to expand...
from original post...
Part 2.
The buyer makes contact with PayPal and PayPal refunds the money without giving you the opportunity to respond. PayPal then offers all types of excuses for their behavior but they do not offer to get the money back. They didn't follow their own protocol.
Click to expand...
 
I finally was able to talk to a human who is farther up the food chain at paypal.

She has indicated that this should not have happened and that she would take steps to "undo" the damage. What that entails I do not know.

I will wait to hear and see what happens. She was helpful.
 
We will keep our fingers crossed for you.

FWIW, I've worked at a number of banks, 2nd and 10th largest in the world and several other financial institutions. They do a LOT more transactions than Paypal. I ran the technology side of check processing a one of the medium ones a few years back. Just Paypal they make mistakes. They follow thier procedures and make things right. If not, there is governmental angencies that get all over thier back and quick. Paypal seems to have the cloke of "Internet Business" they wave infront of people. They do transactions with credit card companies and banks, lots of them. They must be regulated somewhere as they limit the amount of money that can get transfered out of Paypal (it was a wonderful way to launder money).

If you get nothing, push back and read some of the fine print. Ask who is thier regulating agency at the state or federal level. Often that gets things moving. Pull their chain hard, they will notice.

Boycotttttts by us will do nothing. They are too big and we are too few. As bad as we all are with GAS, it's a drop in the bucket for them. They move a LOT of money all around the world.

Please keep us in the loop and let us know how you make out.

B2 (;->
 
Normally, when another party opens a dispute, this is indicated every time you go to PayPal, and a response should be automatically requested. 'Makes contact with' doesn't necessarily mean opening a dispute, hence my question, which was intended to elicit more information, and not meant to indicate any lack of sympathy.. I have no love of PayPal, but have found over all my problem transactions that if you follow their labyrinthine procedure, you normally arrive at a reasonable outcome.

Quote:
Originally Posted by Paul T.
Did the other party lodge a dispute? And did PayPal not ask for your response? Or did they ignore your response when they were given it?

from original post...

Quote:
Part 2.
The buyer makes contact with PayPal and PayPal refunds the money without giving you the opportunity to respond. PayPal then offers all types of excuses for their behavior but they do not offer to get the money back. They didn't follow their own protocol.
__________________
..
 
You must log in or register to reply here.
Back
Top Bottom