Zeiss Ikon Repair and Service Network (UK or Europe)

[telenous]

Quick question about the repair and service network of the ZI in the UK or Europe: where do you send the camera for repair if there's a problem with it? Is it Oberkochen and then over to Cosina, Japan? If yes, what is the wait time like usually?

Thanks for any input in advance.

 

[mfogiel]

There should be authorized servicemen in the U.K:, there's one even in Milan...

 

[telenous]

There should be authorized servicemen in the U.K:, there's one even in Milan...

Yeah, that's it. But I can't find any info about the UK other than what Zeiss published on their website, which is not much (apparently they are setting up a network and 'check back later for updates'). I 'll email Zeiss but thought of asking here first.

BTW I am not asking specifically for service/repairs under warranty.

 

[jsuominen]

Isnt it Robert White that sells them. They should probably know?

A year ago (13'th Nov. 2006) the situation was this according to Jon from Robert White when I asked it by e-mail:
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"At the moment we send all Zeiss repairs to Germany and all Voigtlander repairs to Japan. There is not a UK repair agent at this time. Repairs from Japan seem to take a number of weeks. We still ship to Japan because we have not found any UK repairers who have the necessary parts (for Bessa). Although a UK repairer should be quicker than sending to Japan it is not always the case. "
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But now the situation might be entirely different.

 

[telenous]

Erik, Jari, thanks very much for your replies. I will call Robert White some time next week to check for any recent developments in the Zeiss repair/service network in the UK and will update the thread if something like that comes up.

Thanks again.

 

[achi4]

I would try an e-mail inquiry to: hoenlinger@z-extern.com

I found Mr. hoenlinger very helpful when I purchased a 25mm and had the bajonet changed.I don.t know if they handle bodies though
Maurice