Jeffery Smith
Member
I had used my M8 very little (mostly trying to decide which lens I would use on it regularly) when I got an "Err" message in the viewfinder. The LCD read "Shutter Fault". I thought that, since the shutter didn't respond at all to the shutter release, maybe the battery needed recharging. I recharged it and tried again. Same thing...no response..."Err" in viewfinder..."Shutter Fault" on LCD.
One other person on the LUG had that problem once. He fiddled with the controls, turned it off and on, and it started working again. Didn't work for me. Someone suggested reinstalling the firmware upgrade. Nope. Another suggested taking out the battery and allowing the internal battery to poop out completely. No go there either. Twice I was able to get it working again by turning the shutter speed dial here there and everywhere. But when I would turn it off and turn it back on again..."Err"..."Shutter Fault".
Now is the disappointing part. Several emails to Leica Camera (USA) went unanswered. I finally emailed the president who, in turn, forwarded my email to the head of the service department. No response. I tried calling and emailing the head of the service department about 10 times in one day. No response. No response from emails. One response from voicemail (when I returned his call, no response). All subsequent voice mails and emails have gone unanswered. I finally decided to talk to someone else (the lady who answers and tells me that the service department manager is never there), and she told me to send the camera in. I did so. It arrived there 10 days ago. No response from them, and not available by phone.
Right now, I have paid $500 and still owe my credit card thousands more for a camera that lasted for 2 weeks. I'm not a professional photographer and, as such, my money doesn't seem to spend as well as a pro's. When one plunks down for a camera that costs thousands of dollars, part of the money is, I thought, for service after the sale. That does not appear to be the case for non-pros.
In desperation, I emailed the president once more for help. He has not responded to the email.
Besides my house and my cars, this is the single biggest investment I have every made in a single piece of merchandise. And I still owe 90% of the purchase price to my MasterCard. My wife doesn't know that this has happened. Fortunately for me, she doesn't frequent this forum.
I am 57 years old, and they have made a complete fool of me.
One other person on the LUG had that problem once. He fiddled with the controls, turned it off and on, and it started working again. Didn't work for me. Someone suggested reinstalling the firmware upgrade. Nope. Another suggested taking out the battery and allowing the internal battery to poop out completely. No go there either. Twice I was able to get it working again by turning the shutter speed dial here there and everywhere. But when I would turn it off and turn it back on again..."Err"..."Shutter Fault".
Now is the disappointing part. Several emails to Leica Camera (USA) went unanswered. I finally emailed the president who, in turn, forwarded my email to the head of the service department. No response. I tried calling and emailing the head of the service department about 10 times in one day. No response. No response from emails. One response from voicemail (when I returned his call, no response). All subsequent voice mails and emails have gone unanswered. I finally decided to talk to someone else (the lady who answers and tells me that the service department manager is never there), and she told me to send the camera in. I did so. It arrived there 10 days ago. No response from them, and not available by phone.
Right now, I have paid $500 and still owe my credit card thousands more for a camera that lasted for 2 weeks. I'm not a professional photographer and, as such, my money doesn't seem to spend as well as a pro's. When one plunks down for a camera that costs thousands of dollars, part of the money is, I thought, for service after the sale. That does not appear to be the case for non-pros.
In desperation, I emailed the president once more for help. He has not responded to the email.
Besides my house and my cars, this is the single biggest investment I have every made in a single piece of merchandise. And I still owe 90% of the purchase price to my MasterCard. My wife doesn't know that this has happened. Fortunately for me, she doesn't frequent this forum.
I am 57 years old, and they have made a complete fool of me.
