Kudos to Zeiss USA

willie_901

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After carrying my Zeiss Ikon ZM with me daily for two and a half years, the rangefinder infinity horizontal alignment became an issue. The infinity mis-alignment just slowly increased with time.

Despite the generous and helpful advice posted in this forum on how to adjust the rangefinder, I decided to send the camera to Zeiss for repair.

Yesterday Zeiss returned my camera and I'm very pleased with the results. I shot a quick roll of film using my c-Sonnar 50/1.5. Both distant and close-up (in rangefinder photography I consider subjects 4-6 feet away to be close up) focusing is spot on. By spot on I mean the focusing techniques I used before the horizontal mis-alignment became significant worked as expected. Along with the rangefinder alignment, the focus cam tolerance was checked. The c-Sonnar DOF asymmetry (a.k.a. focus shift) at f 1.5 was not problematic (just like before). Zeiss also replaced the leatherette (which I did not request) as part of the basic service fee.

Zeiss's communication regarding the repair was excellent. My camera was gone for 6 weeks (door to door). Zeiss returned the camera via Fed-Ex. The total cost was $98 plus one-way shipping to New Jersey. I am a very happy Zeiss customer.

Now I'm ready for another 2 + years of ZM photography.
 
The focus on my ZM Planar 50/2 was a little too loose, so I sent it to Zeiss's USA rep for factory service under warranty. Much to my surprise, the rep contacted me and said that he would ship out a completely new one so that I didn't have to wait for the repair. I had it in under a week. Pretty cool. 🙂
 
It seems that Zeiss service rocks, somewhat in contrast to Leica's.

Makes me want to buy a Zeiss Digital even more 🙂
 
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