My very jaundiced view is that Leitz does not want to sell a high volume product. They are happy to sell a few high markup items to a few folks willing to pay for them. What is left of the pro market has pretty much moved away. High burst rate, in focus, IBIS, high density images are not what Leica offers. They sell the mystique that the owners are budding HCB's. And while they still make good cameras so do a lot of other folks. I am rapidly beginning to believe that Leica is an expensive has-been with a romantic history. Yes, they do produce great images. They are not alone. And other manufacturers will fix your camera with dispatch rather than the "Send it to us and when we get around to it we'll look at it and tell you what we are offering."
Look at the tests of cameras alongside of the comparable Leica and it becomes apparent that Leica is better if you want it to be. More objectively, in my opinion, it is pretty much the same. I recently posted a Q3 43 - A7CR comparison. Small image difference, not always in :Leica's favor and the Sony has a lot more bells and whistles. And it focuses well. An M11 is ~ $13K with lens for a manual focus non-stabilized camera. OK, good images. It is not alone. For the price of an M11 + lens you can have an X2D plus lens. No brainer.
So while the battery problem for the M240 is irksome at best it is indicative of a company that just does not put much value on customer service. QED
