I've been dealing with Frank for years (Camera Wiz), and I think highly of the man. Great experiences all and very reliable. 40 years in the biz.
If you get an eMail back from Frank, I will consider it a minor miracle (minor as opposed to turning water into wine).
I gave up on eMail after the first three camera's he repaired/serviced for me.
Pick up the telephone and call him. He's great that way. You may get his wife or his tech, but you'll likely get to him. He often picks up himself.
But, when all is said and done... HE'S THE MAN on these folders in particular.