An Experience with eBay Seller mr*scheimpflug

Kim Coxon

Moderator
Local time
5:21 AM
Joined
Feb 28, 2005
Messages
3,360
Location
Lincoln, UK
This is not a Scam alert but other members might be interested in a recent experience I had with a Ebay seller called mr*scheimpflug. I will try to keep it brief but if anyone wants any more details or corroboration, I will be happy to supply it.

I was looking for a later model SS M3. I wasn’t too interested in the mechanics because I was thinking about sending it to CRR for a black paint job but it did have to be in good working order. Now most of the M3’s that fit this bill in the UK or that have been offered here are DS ones or were SS ones in very good condition with a price to match. So I resorted to eBay (Yes I know I should know better but….). Anyway I found one from this seller. He had 100% feedback of over a 1000, it had a reasonable set of photos and was at a sensible price. The description said "Up for bid is a *GORGEOUS* Leica M3 Single Stroke Body in *GOOD* condition. This camera shows typical wear from age and average use. Shows some typical abrasions on the base plate and top plate and paint wear around the edges of the back flap; also shows a depression around the film rewind knob. Operationally, it is in tip-top condition. Vulcanite is excellent. Shutter speeds are accurate; self-timer works perfect. Viewfinder is clean and clear. Comes complete with front cap; no paperwork, no manual, no shoulder strap." Initial communication was good, I received tracking information and the camera was very well packed and the delivery was quick. As was usual and expected, I had to pay duty, tax and a handling charge before collecting the camera but I had calculated this into the price. 😀

The cosmetic condition was as described though a little “rosy”. However, it was immediately obvious that there were severe mechanical problems. The finder was dim (about the same as my Mir), the rangefinder lines were stuck on 135 and the shutter looked a bit odd. I spoke with CRR in Luton who agreed to have a look at for me and give me an estimate. I then emailed the seller with my concerns and told him of my intentions as returning the camera would cost me in excess of $280 due to his terms of purchase price refund only. I was asked to send the camera immediately.

I replied saying that I felt these terms were unacceptable. Had the camera been in the condition described, I would have been delighted but as the mechanical condition had been totally misrepresented I felt it unfair that I should lose over $280 for something which was solely attributable to the seller. I received a message which said It's your call. In this case, we will stand by our description that the camera is as described when it left our facilities. Who knows what could have happened after your received it. We don't do business for the purpose of neglecting such things. Our items are well tested, well described, and well packed when delivered. And from time to time, we end up with trouble makers that will claim anything to their desire to cause trouble to us. Given the return policy that we have, we also comply with our part of the contract. With this email of yours, you are declining and therefore unwilling to resolve this in an amicable manner. 😱

From here, everything went downhill. Shortly afterwards, I received the report CRR. The shutter wasn’t opening properly below 1/30sec and at 1/8 sec only 2/3 of the film plane was being exposed. In his opinion, such a fault was indicative of a faulty shutter brake and/or poor servicing. Furthermore he felt that the lubricant had dried out. He also confirmed the finder faults and went on to say that these faults were due 100% to the lack of/or poor servicing and that none of the faults could be attributed to transit damage and appeared to be long term. So much for it being in the condition described when sent and the strong hint that it was my entire fault. 😱

I sent the seller a copy of the report asking for a partial refund to cover the costs of repairs which by coincidence happened to be a similar sum to the one I would lose under the seller's "terms". In reply, I was informed by the seller that " We do not pay for repairs nor part of repairs for any reason. This is a classic scam practiced by many. We have fallen for that one time and will never again do so." 😕

I carefully replied saying that I could document all I had said and prove it wasn’t a scam. I received a terse reply which started “I didn't even read your lengthy email..” 😕 and went on later to say “You're accusations hits a personal button and you should watch your mouth (or your keyboard keys in this case). This will now be forwarded to our lawyer and see if we have grounds to pursue this matter legally. And don't think that you're insulated just because you're in UK. You are bordering slander." 😡

When I raised the matter with Paypal, they confirmed that the fault was with the seller. The seller then sent me an abusive email saying that I was harassing him and he would be suing both me and CRR for Fraud and me for slander. After I left neg feedback, I received various messages including the threat of legal action for liable! When I ignored these, he reported me to eBay and lied saying that I had failed to pay for the camera and as a result I was given a non payer strike. 😱 (eBay subsequently removed this when I send proof of payment.) 🙂

To be fair to the guy, he does have a long record of good deals but what I failed to notice before I bid was that there are also a number of “withdrawn” feedback comments and several neutrals about items not being as described and a rude and arrogant nature. He portrays himself as a “legitimate business” but I can find no record of any firm with any of the names he uses other than eBay auctions, his address is a PO box and he refuses to sign any messages. You could get a very good deal from him but you might want to consider my experience especially if there are any large shipping costs or tax/duty costs involved. 😉

Kim
 
More litigious than legitimate from the sound of it, Kim. The threats would explain the withdrawn feedback. Thanks for the warning and sorry to hear of your bad experience. Your story makes me think I'll stick to low value items via Evilbay.

Mark
 
The net never forgets:

http://toolhaus.org/cgi-bin/negs?User=mr*scheimpflug&Dirn=Received+by
http://toolhaus.org/cgi-bin/negs?User=mr*scheimpflug&Dirn=Left+by

http://toolhaus.org/cgi-bin/negs?User=trainman123456
http://toolhaus.org/cgi-bin/negs?User=trainman123456&Dirn=Left+by

It sounds like you got had on this deal, and it sounds like mr*scheimpflug is a bit of a crank. However, in fairness, it seems you have had a minor history of having problems with things you buy on eBoy. I've been on both sides of this equation and it is never fun. I'm sorry for the trouble you've had, and yes, I'd frankly not bid on this guy's stuff. As a seller, I'm not sure I'd have taken your bid, though.

www.toolhaus.org - I recommend it to everyone. It's free, but they ask for donations to support the site. Much better than eBoy's feedback registry. Try it!

Best Regards,

Bill Mattocks
 
Crikey Kim, next time you want to pull one like that, first ask over here. I would have been happy to ask my trustworthy secondhand camera shop that usually has a choice of such camera's for you. Prices are lower over here, you know.
 
'Good' has different meanings according to who the seller is.

My experience of buying on eBay has been generally a positive one however I have found that when a dealer describes something as 'mint' it may have significant wear and 'excellent minus' may mean that it has only been dropped a few times. 'Good' is about the lowest grading possible.

On the other hand when buying from a private individual who does not deal in cameras it is often possible to buy something that really is in mint condition but which the seller has described as 'very good'.
 
Richard C said:
'Good' has different meanings according to who the seller is.

My experience of buying on eBay has been generally a positive one however I have found that when a dealer describes something as 'mint' it may have significant wear and 'excellent minus' may mean that it has only been dropped a few times. 'Good' is about the lowest grading possible.

On the other hand when buying from a private individual who does not deal in cameras it is often possible to buy something that really is in mint condition but which the seller has described as 'very good'.

Exactly.

One must also consider that a private seller who claims not to have experience with cameras (and whose selling history does not so indicate) may well describe something in 'looks good to me' terms that mean nothing - it could be rusted to a solid lump inside. Can they be expected to know the difference? Whereas we do hold dealers who sell on eBoy responsible for their descriptions.

If I ever sell anything on eBoy again, I'll describe it as "BROKEN, RUINED, PARTS ONLY - BID AT YOUR OWN RISK," and display the photos. If they want to assume it works or is mint, whatever, then fine with me. But I'll never again describe something as 'working' or 'good' or 'clean' when everyone has a different opinion of what those words mean. Dead, DOA, Broken - those words are safe.

Best Regards,

Bill Mattocks
 
Hi Bill,
That's for that link. It will save a lot of time rather than searching through the feedback coments.

As a seller, I have only left negs for non paying bdders but this does tend to provoke a reponse.

As a buyer, I ave occasionally taken a risk on "untried, untested" items. I assume these to be bust and would never leave poor feedback. However, if someone describes something as being in good condition and working, I believe it should be so. Sometimes, it's not quite often through ingnorance or mistake. In all cases I contact the seller and explain my concerns. In most cases, the seller comes back with a positive reponse. Again, I would not leave poor feedback. In others, the sellers comes back with abuse and a denial or expects me to pay the shipping both ways so they suffer no loss despite lying in their listing. In these cases, I will go through the Paypal/eBay process which normally needs an independent assessment. So far, in every case, the dispute process has found the seller to be at fault. In these cases, I will leave neg feedback and I keep all the docs and emails.

If someone is put off by that and rejects my bid or doesn't want to send something, then I will not be upset. (Perhaps it is because they are not confident about the accuracy of their listing.) If a deal goes wrong, the only winners are eBay and the postal companies. If more people were honest in their feedback, it would prevent many of the problems.

Kim

bmattock said:
I'm sorry for the trouble you've had, and yes, I'd frankly not bid on this guy's stuff. As a seller, I'm not sure I'd have taken your bid, though.

Best Regards,

Bill Mattocks
 
Agreed,
In this case the seller portrays himself as a dealer not an individual, i.e. someone who should know what he is describing. I tend to always play down my descriptions and in nearly every case the buyer has come back with the comment that it was much better than they expected. I still get a fair price and both sides walk away happy.

Kim

bmattock said:
Exactly.

One must also consider that a private seller who claims not to have experience with cameras (and whose selling history does not so indicate) may well describe something in 'looks good to me' terms that mean nothing - it could be rusted to a solid lump inside. Can they be expected to know the difference? Whereas we do hold dealers who sell on eBoy responsible for their descriptions.

If I ever sell anything on eBoy again, I'll describe it as "BROKEN, RUINED, PARTS ONLY - BID AT YOUR OWN RISK," and display the photos. If they want to assume it works or is mint, whatever, then fine with me. But I'll never again describe something as 'working' or 'good' or 'clean' when everyone has a different opinion of what those words mean. Dead, DOA, Broken - those words are safe.

Best Regards,

Bill Mattocks
 
Although I think you did everything right and got treated very shabbily I'm not sure it would be fair to expect to be reimbursed for the duty charges from the seller.

We don't have such duties here in the U.S. so I don't have any direct experience, either as a buyer or seller, but it seems to me that is YOUR incurred expense based on YOUR location.

If you had returned the item - could you have received a refund of the duty from customs (I imagine claiming it would be a big PITA, but....)?
 
Kim Coxon said:
Hi Bill,
That's for that link. It will save a lot of time rather than searching through the feedback coments.

As a seller, I have only left negs for non paying bdders but this does tend to provoke a reponse.

On the few occasions I've sold something on eBoy, I've looked at the feedbacks left by the bidders. A few have made me suck in my breath. Especially when they have repeated 'not as described' comments.

I well know that most sellers hype their goods. It happens in sales of all types, especially of used goods. In most face-to-face deals, the buyer has the ability to examine the item in person first - and this is where eBoy buyers and sellers can run into serious problems. When I see a lot of 'not as described' comments left, I have to wonder if the bidder has just had a run of rather bad luck, or if they routinely find fault with everything? I am not suggesting that you are the latter sort, of course.

As a buyer, I ave occasionally taken a risk on "untried, untested" items. I assume these to be bust and would never leave poor feedback. However, if someone describes something as being in good condition and working, I believe it should be so. Sometimes, it's not quite often through ingnorance or mistake. In all cases I contact the seller and explain my concerns. In most cases, the seller comes back with a positive reponse. Again, I would not leave poor feedback. In others, the sellers comes back with abuse and a denial or expects me to pay the shipping both ways so they suffer no loss despite lying in their listing. In these cases, I will go through the Paypal/eBay process which normally needs an independent assessment. So far, in every case, the dispute process has found the seller to be at fault. In these cases, I will leave neg feedback and I keep all the docs and emails.

The problem I've had as a seller is that people who do not have the good intentions you do want to 'try it before they buy it' in the sense that they feel they can bid, win, pay, received the item, and then give it some time to see how they like it. If they don't like it, then back it goes 'not as described' and they insist on all their money back, including any costs they've incurred to have it shipped, insured, etc. So basically, I've paid them to use my item for awhile and return it. I'd rather take a hammer to it than do that again.

Others routinely use 'not as described' to 'negotiate after the sale' - essentially bidding more than they intend to pay - so they win the auction. Then they find fault after fault, and force negotiation so that they end up paying what they really intended to pay all along. It is just their standard business practice.

If someone is put off by that and rejects my bid or doesn't want to send something, then I will not be upset. (Perhaps it is because they are not confident about the accuracy of their listing.) If a deal goes wrong, the only winners are eBay and the postal companies. If more people were honest in their feedback, it would prevent many of the problems.

I agree with that. I also think that if more buyers did not have larceny in their hearts, there would be less fault-finding aimed not at finding fault, but at getting a better ultimate deal. There are problems on both sides of the fence, I fear.

I'm still sorry you got burned, and the guy surely sounds like a git.

For what it may be worth, I have seen his auctions, I think, and did not bid based on the feedback he has left before.

Again, www.toolhaus.org is a life-saver. I wish more people knew about it and did their due diligence.

Best Regards,

Bill Mattocks
 
Hi George,
I never asked for a refund of the duty costs as such. I explained that the loss due to that was about the same as a repair. If the seller had listed the camera with a realistic description or if he has it returned and resells it accurately, it would be likely to fetch a much lower price. Not only would I be losing a large sum of money but he would also be getting much less. I was therefore asking for a partial refund to help offset the cost of the repairs and would not be any more than he would "lose" had the mechanical description been accurate. In this way both of us could have been winners. Despite providing a copy of all the paperwork etc, his reply was that this was purely a scam and that he would sue both CRR and me for fraud. 😱

Kim

copake_ham said:
Although I think you did everything right and got treated very shabbily I'm not sure it would be fair to expect to be reimbursed for the duty charges from the seller.

We don't have such duties here in the U.S. so I don't have any direct experience, either as a buyer or seller, but it seems to me that is YOUR incurred expense based on YOUR location.

If you had returned the item - could you have received a refund of the duty from customs (I imagine claiming it would be a big PITA, but....)?
 
Many thanks, Bill M. I wasn't aware of that site. I do quite a bit of buying and selling on eBay, and that will be invaluable. Thanks again. 😎
 
Kim Coxon said:
Hi George,
I never asked for a refund of the duty costs as such. I explained that the loss due to that was about the same as a repair. If the seller had listed the camera with a realistic description or if he has it returned and resells it accurately, it would be likely to fetch a much lower price. Not only would I be losing a large sum of money but he would also be getting much less. I was therefore asking for a partial refund to help offset the cost of the repairs and would not be any more than he would "lose" had the mechanical description been accurate. In this way both of us could have been winners. Despite providing a copy of all the paperwork etc, his reply was that this was purely a scam and that he would sue both CRR and me for fraud. 😱

Kim

Kim,

Thanks for clarifying. I think you played it straight and have every right to be the aggrieved party here. Since the seller offered a refund option (something I never do when I sell, BTW) he is bound to honor it if there is a problem.

I do think it is his option, in that event, to set the terms such that he can demand return of the item for a full refund. Certainly you can try to "negotiate" different terms (e.g. a partial refund to cover unexpected but legitimate repair costs) - but I think you have to abide by his decision.

That said, this seller certainly seems to have needlessly escalated the situation into acrimony. That may well be a "tactic" to avoid honoring the refund obligation. If you suspect this is the case, rather than getting into a "he said/she said" feedback routine - I would start a formal grievence process with both eBay and PayPal.

Finally, did you pay via a credit card on PayPal. If so, contact them for a disputed charge. Not sure about the UK, but here the CC companies are very attuned to eBay disputes and will implement a chargeback immediately upon request.

Good luck.
 
mr*scheimpflug is his own worst enemy...everything he sells starts with " A GORGEOUS so & so, in fair condition, with missing vulcanite, scratches, a few dings, etc......"
How can something clearly sub-par be 'gorgeous'?
This misrepresentation is built right into his description, and should set off alarm bells immediately. I've steered well clear of any of his auctions.....and you've confirmed my suspicions.
 
dadsm3 said:
mr*scheimpflug is his own worst enemy...everything he sells starts with " A GORGEOUS so & so, in fair condition, with missing vulcanite, scratches, a few dings, etc......"
How can something clearly sub-par be 'gorgeous'?
This misrepresentation is built right into his description, and should set off alarm bells immediately. I've steered well clear of any of his auctions.....and you've confirmed my suspicions.

It is ultimately self-correcting, though. I have bid and won from sellers who are honest in as much as they actually have what they say they have and actually ship it to you when you bid, win, and pay. However, they've over-rated their stuff for so long that their bid totals often don't go too high. I just deduct mentally what a full overhaul will cost, and if the economics make sense, go ahead and put in a lowball bid.

Same with new guys with zero feedback and those who won't take paypal. There can be opportunity if you are a risk-taker. I got my Fujica G690 with 100mm lens for $400 years ago because the seller was in Pretoria, SA, had zero feedback, and would only take US dollars. I got a great deal, but could have been out the money entirely.

You pays your money and you takes your chance. It would be nicer if people were honest, but if I'm really motivated, I can be honest and make their own dishonest history work to my advantage, at least a reasonable percentage of the time.

Best Regards,

Bill Mattocks
 
Hi Bill,
In a way it is a shame that the feedback only allows 80 characters. I never go on descriptions of cosmetic condition but only on photos and would not comment on such. In this case, the seller specificaly quoted that the shutter speeds were accurate and the finder was bright and clear. This is untrue and I went to the trouble to get an independent appraisal at my expense from a well respected and known Leica specialist.

In another case, I bought a Fujica SLR which was "in full working order but had been stored for a year." I expected it to need a service but the lens focus ring was broken and offset, the diapraghm was jammed and twisted, the focus screen was so badly marked that you couldn't see an image through it and various other parts of the camera body were physically broken. It didn't need a service but a complete rebuild with many unobtainable spares. The seller was a "collector" and claimed it was sold as seen and therefore OK. Paypal thought otherwise!

There is no room in the feedback for such comments. It is wrong to complain that it was "not quite as nice as I expected" and expect to get a refund. On the other hand, if specific working information is supplied, it should be at least close!

Kim
 
Kim Coxon said:
Hi Bill,
In a way it is a shame that the feedback only allows 80 characters. I never go on descriptions of cosmetic condition but only on photos and would not comment on such. In this case, the seller specificaly quoted that the shutter speeds were accurate and the finder was bright and clear. This is untrue and I went to the trouble to get an independent appraisal at my expense from a well respected and known Leica specialist.

I don't doubt you! I've got a drawer full of broken 'mint' condition cameras.

Mine were all low-ticket items - hardly worth repairing, and if I had returned them for a refund, the shipping would have cost me more than the refund. When you buy a camera for $40 and the shipping each way is $10, you're essentially giving away $20 for the privilege of holding a broken camera for a week. I'd rather keep the camera, might be useful for parts someday.

In another case, I bought a Fujica SLR which was "in full working order but had been stored for a year." I expected it to need a service but the lens focus ring was broken and offset, the diapraghm was jammed and twisted, the focus screen was so badly marked that you couldn't see an image through it and various other parts of the camera body were physically broken. It didn't need a service but a complete rebuild with many unobtainable spares. The seller was a "collector" and claimed it was sold as seen and therefore OK. Paypal thought otherwise!

Coincidence - I have three Fujica SLRs (M42 mount) that were all described in glowing terms - the shutter fails to fully close on all of them. I did not return them and did not leave negative feedback. The worst I'll do is leave no feedback at all.

If I got cranky at all, it was with the guys who think that the sun rises and sets on M42-body Fujica SLRs - three DOA's in a row has convinced me they're not cult items, they're plastic crap.

There is no room in the feedback for such comments. It is wrong to complain that it was "not quite as nice as I expected" and expect to get a refund. On the other hand, if specific working information is supplied, it should be at least close!

I think we agree on what should be - we only disagree on we choose to do about it.

My life is far too busy to pursue some of these things, and I get far too worked up about angry sellers and dispicable buyers to deal with it - they'd Joe me in nothing flat. I haven't the time, I haven't the energy, and ultimately, I only tend to bid on low-buck items - I can't afford very much. If I lose, it is like a lottery ticket on the floor - I just sigh and walk away.

If I spent a large sum, such as on an M body, then I'd probably find myself in your situation very quickly, so it may all be down to amounts rather than methods.

Best Regards,

Bill Mattocks
 
Hi George,
If you look at the sellers "small print" the refund option is only for items that are "significantly different from that described"and not for "change of heart". Paypal and eBay will enforce this anyway. 😉

It has been through the Paypal grievance process and they found in my favour. As such the seller would have to refund the full amount paid and not just the purchase price but this still leaves me about $230 out of pocket despite having acted correctly. I would not have left a neg they had found me at fault. You can only get a refund of the Duty/Tax charges (and not handling fees) if the item is specifically imported with a regard to re export and the paperwork must be done before import. PITA and then I didn't expect to have to send it back. 🙄

Trying to get the UK CC companies to act is not easy. Most of the payment came from cleared funds and Paypal won't let you use a CC if there are funds in the account. I couls have taken the funds out and then paid by CC but this would have involved 2 lots of currency charges. Hindsight is a wonderful thing 😉

When I tried to negotiate with the seller, his reply started “I didn't even read your lengthy email..” and went on to threaten legal action.

Kim

copake_ham said:
Kim,

Thanks for clarifying. I think you played it straight and have every right to be the aggrieved party here. Since the seller offered a refund option (something I never do when I sell, BTW) he is bound to honor it if there is a problem.

I do think it is his option, in that event, to set the terms such that he can demand return of the item for a full refund. Certainly you can try to "negotiate" different terms (e.g. a partial refund to cover unexpected but legitimate repair costs) - but I think you have to abide by his decision.

That said, this seller certainly seems to have needlessly escalated the situation into acrimony. That may well be a "tactic" to avoid honoring the refund obligation. If you suspect this is the case, rather than getting into a "he said/she said" feedback routine - I would start a formal grievence process with both eBay and PayPal.

Finally, did you pay via a credit card on PayPal. If so, contact them for a disputed charge. Not sure about the UK, but here the CC companies are very attuned to eBay disputes and will implement a chargeback immediately upon request.

Good luck.
 
Kim Coxon said:
.....Most of the payment came from cleared funds and Paypal won't let you use a CC if there are funds in the account. I couls have taken the funds out and then paid by CC but this would have involved 2 lots of currency charges. Hindsight is a wonderful thing 😉

Kim

Kim,

Maybe it's different here with PP - not sure. Here PP "defaults" to using your own funds but in really tiny letters on the left side where it shows source of funds there is a link to "change funding options".

It you click on that you can change from your bank account to you CC account (i.e. the one you posted as a "guarantee" in case you have NSF in you bank account).

After choosing that it will still try to get you to change you mind by asking if you really want to use the CC. Just click yes and voila, you go back to the payment page and it now shows your CC as source of payment.

At least that's how it works here.
 
In Canada, our customs doc's come with a " Requesting Refund on Duties and/or Taxes" form, right on the back of the Import Form......
I was overcharged by Customs once...just a mistake on their part. I filled out the form and did get my money back....took a month or so, but pleasantly surprised with a full refund of all disputed monies.
 
Back
Top Bottom