mrtoml
Mancunian
The pro 1000 printer I have keeps freezing every few days. For example, I use the printer's menu to do a nozzle check and the printer becomes unresponsive and none of the buttons work.
I then cannot print at all. The panel is still lit, but I can't do anything.
Sometimes when I print it freezes midway through printing and none of the buttons work. Again the panel is still showing that it is printing, but nothing is actually happening.
The only way I have found to fix this is to completely unplug it from the electricity supply. But then when it comes back on it dumps a huge amount of (very expensive) ink into the maintenance tank so this is not a great solution.
Any ideas?
I then cannot print at all. The panel is still lit, but I can't do anything.
Sometimes when I print it freezes midway through printing and none of the buttons work. Again the panel is still showing that it is printing, but nothing is actually happening.
The only way I have found to fix this is to completely unplug it from the electricity supply. But then when it comes back on it dumps a huge amount of (very expensive) ink into the maintenance tank so this is not a great solution.
Any ideas?
35photo
Well-known
I have it, love it... never had any issues with it at all.... Hmmm, firmware up to date on it? If it is.... I think its going into the shop.... Did you call Canon they have been somewhat helpful in the past...
mrtoml
Mancunian
I am going to update firmware now.
I contacted Canon but have to wait until Monday.
I contacted Canon but have to wait until Monday.
mrtoml
Mancunian
Actually iI am on the latest 3.01 already 
35photo
Well-known
Actually iI am on the latest 3.01 already
Want printer driver are you using? I remember I upgraded the Mac OS and all the colors were off.... I then updated the drivers and firmware and the color came back
I don't think this is your problem.... But check the drivers...View Range
Well-known
I have had this printer for about three years. I have never had any issues; it always has worked perfectly. But even working normally, a lot of ink goes into that maintenance tank. I am planning to upgrade to an iPF 2100 in a few months so I can print bigger, use paper rolls and increase the size of the ink tanks.
View Range
Well-known
Concerning color management, I print from the Canon Print Studio plug-in, I use custom profiles for my papers that are made by my Canon value added dealer, and I apply the profile in Photoshop/Edit/Convert to Profile so I print without applying a profile in Print Studio.
mrtoml
Mancunian
Want printer driver are you using? I remember I upgraded the Mac OS and all the colors were off.... I then updated the drivers and firmware and the color came back
I recently reinstalled everything when I upgraded to mac big sur so I believe I have the latest drivers. In any case today I was operating the nozzle check via the printers maintenance menu on the printer itself so it was not using any printer driver and it still froze unfortunately.
gabrielelopez
Established
I have a pro100, not the 1000, but just a question, do you connect via wi-fi or cable? if you are wifi connected try the usb cable and see if it's the same...
mrtoml
Mancunian
I have tried usb and ethernet. I haven’t tried wifi. I think this is an issue with the printer rather than the connection. I started the nozzle check from the printer’s own control panel and it froze. You don’t even need to have a computer connected to do this AFAIK.
maartenmoerman
Established
This sounds like a issue with the printer itself, i've got one as well (pro 1000), but never happened to me. I'm guessing it's still under warranty?
mrtoml
Mancunian
Yes it is only 6 months old.
35photo
Well-known
Off to the shop it goes...
mrtoml
Mancunian
They are sending someone to have a look at it.
Andprayforrain
Member
Has it been fixed?
gabrielelopez
Established
I had problems with wifi but never with usb