ray*j*gun
Veteran
I'm so angry........ its now 5 deliveries in a row that have come damaged out of the UPS truck. I mean crushed boxes boxes partially open boxes and the last one was crushed and soggy!!!!
One was tossed to me while I was walking up the steps to my house ......the idiot thought throwing a box marked fragile was a joke! I don't know whats going on but I won't be using UPS anytime soon and I have asked B&H and Don Goldberg if they would use USPS in the future which I never had a problem with.
I called to complain and I couldn't get any sort of empathy so I'll be filing claims ... that will be fun! So beware!! A heads up to the members.
One was tossed to me while I was walking up the steps to my house ......the idiot thought throwing a box marked fragile was a joke! I don't know whats going on but I won't be using UPS anytime soon and I have asked B&H and Don Goldberg if they would use USPS in the future which I never had a problem with.
I called to complain and I couldn't get any sort of empathy so I'll be filing claims ... that will be fun! So beware!! A heads up to the members.
MickH
Well-known
They're no better on this side of the pond.
Crushed packaging & broken contents on more than one occasion. I'd never use them out of choice.
Crushed packaging & broken contents on more than one occasion. I'd never use them out of choice.
keithdunlop
www.keithdunlop.com
The only major problem with switching to the USPS is the lack of tracking. Although I've never had the problems you describe with UPS, I always use FedEx for shipping.
srtiwari
Daktari
Hmm... This just adds to their stellar reputation !
Recently, they delivered a Pizza box to my door. It was empty, but had signs that it had contained a pizza quite recently. The UPS man was speechless, but guessed that someone at their delivery center had ordered and consumed a Pizza the night before. The Ass**** in question then had taken a sticker off another package (waiting to be delivered to me) and attached it to the now empty box, and tossed it into the delivery truck.
When I complained ath the service center, the woman laughingly told me that "the night shift must have had a party the night before !" Thats Customer service for you !!
I agree with your decision.
Recently, they delivered a Pizza box to my door. It was empty, but had signs that it had contained a pizza quite recently. The UPS man was speechless, but guessed that someone at their delivery center had ordered and consumed a Pizza the night before. The Ass**** in question then had taken a sticker off another package (waiting to be delivered to me) and attached it to the now empty box, and tossed it into the delivery truck.
When I complained ath the service center, the woman laughingly told me that "the night shift must have had a party the night before !" Thats Customer service for you !!
I agree with your decision.
Moriturii
Well-known
Not so much UPS as the individuals who work there that delivers around your area I would've thought.
Ducky
Well-known
I've never had a problem with UPS.
wjlapier
Well-known
Recently, I had a driver stay and watch me open a box that has a slight ding on it. It was a package from Schouten and the content was very well wrapped and with lots of peanuts.
wgerrard
Veteran
It all depends on the local outfit that actually delivers to you. If you do call to complain, be sure to call that office and speak to your driver's supervisor.
I've had one problem with UPS, quickly corrected, and several problems with FedEx, so UPS is my default choice (I caught FedEx drivers faking failed delivery attempts when I was home at the time they recorded.)
I've had one problem with UPS, quickly corrected, and several problems with FedEx, so UPS is my default choice (I caught FedEx drivers faking failed delivery attempts when I was home at the time they recorded.)
Rob-F
Likes Leicas
UPS="United Package Smashers." Maybe not true in all cases; but certainly true in Raymond's case.
fbf
Well-known
I agree with above.
I have never had any problem with UPS or USPS but plenty of problems with Fedex.
It's totally location dependent, UPS, USPS or Fedex.
nikon_sam
Shooter of Film...
USPS does have Tracking...it's called Delivery Confirmation...it may cost extra but they do have it...
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tjh
Well-known
Problems are not only location dependent, they are often driver dependent!
lilmsmaggie
Established
Not true. Tracking is available through USPS. Used it many times. As for Brown, I suggest that the OP file a complaint as well as a claim. That's unacceptable service, especially tossing a package to a customer. It also helps to provide photographs with claims. It may or may not help but at least its a source of secondary documentation.
B&H generally uses UPS - but I suppose you can request another carrier such as FedEx. Most businesses will ship via your request - but you have to ask.
Bottom-line: Check with businesses in your area you receive shipments for either USP or FedEx. Find out who they prefer, who they've had problems with, etc.
Get to know your USPS/carrier, UPS/driver. You'd be surprised in the difference getting to know them makes in deliveries.
Steve M.
Veteran
I've never had UPS pay on a damage claim. Never. The way I understand it, the only way they will pay a damage claim is if they packed it. I wouldn't bet that they would though.
USPS will definitely pay damage claims, but w/ them it's all or nothing. They will pay the full replacement price, not damages. Delivery confirmation is not tracking, nor are the insurance numbers. I think the only way to get USPS tracking is Express Mail.
USPS will definitely pay damage claims, but w/ them it's all or nothing. They will pay the full replacement price, not damages. Delivery confirmation is not tracking, nor are the insurance numbers. I think the only way to get USPS tracking is Express Mail.
newsgrunt
Well-known
Ordered a custom designed canoe pack. Never delivered via UPS. I was leaving on a canoe trip and needed the pack. He sent out another , same wonderful guys and IT went missing as well. I think he was handcuffed at the time and UPS was his only shipping option. Eventually got the pack but if I ever see this canoe pack on a portage in northern Ontario or the BWCA, I'll know it was stolen and will lay a curse upon the paddler that he fall head to toe into a thicket of poison ivy and have hives the rest of his/her/it's life. Or that the fishing gods laugh at him and curse him with dull hooks. Can ya tell I'm still peeved ?
Chriscrawfordphoto
Real Men Shoot Film.
FedEx has done the exact same thing to me a couple times, and I refuse to do business with any merchant who insists on them. Freestyle lost $300 worth of film last summer because of the stupidity of FedEx. They were supposed to deliver a box of film on a Friday. I was home ALL DAY and they never knocked on my door. When my son came home from school he found a notice from those lazy f--kers on our front door claiming I wasn't home. I called FedEx and they refused to bring it back that day, and they refused to let me come pick it up from them that day. They said I'd have to wait till the next Tuesday (FedEx Ground don't deliver on Monday), and in the three days I'd have to wait, my box of film would sit in their truck in the 100 degree heat of July in Indiana.
Nope, sorry, I'm not accepting film that's been cooked for three days in 100 degree heat. I told them not to bother delivering it, just return it to the sender as refused. They then admitted to me that it would not go back to Freestyle till after Tuesday! I called Freestyle and told them that Fedex was ruining $300 worth of film and I expected a refund because I didn't want it. I didn't want them to send more film either, I was going out of town the next week and needed the film before that.
Freestyle refunded my money and I bought the film locally because i needed it fast, and FedEx sent them the film back, ruined by heat. Freestyle told me they filed a claim against FedEx because as far as they were concerned, I was right, the film is unusable and not resellable.
Tim Gray
Well-known
I think refusing the package is the key. If it's smashed, don't open it, just refuse it.
I send all my packages to work. At least that way they get delivered on the day that they are supposed to be delivered.
USPS does do tracking, but it's not quite as timely as Fedex and UPS's tracking. It's worth the extra dollar though to make sure that packages are at least nominally delivered.
I send all my packages to work. At least that way they get delivered on the day that they are supposed to be delivered.
USPS does do tracking, but it's not quite as timely as Fedex and UPS's tracking. It's worth the extra dollar though to make sure that packages are at least nominally delivered.
SolaresLarrave
My M5s need red dots!
I guess I'm lucky... the UPS man has come to my house so often that one day, when I ran into him while making another delivery (a block away from my house), he gave me the package and I signed the slip right there. The lady who lives in the house in front on where I was standing, thought I was getting her package! Good we know each other and it was easy to explain that "I was just passing by."
I see him often doing his rounds at noon. I waive from my bike and he waives from his truck. Never have I gotten a dinged box or anything.
But I guess it's that our local office has nice, responsible people like the man who covers my house route. He's been at it for years!
Good we know each other and it was easy to explain that "I was just passing by."I see him often doing his rounds at noon. I waive from my bike and he waives from his truck. Never have I gotten a dinged box or anything.
But I guess it's that our local office has nice, responsible people like the man who covers my house route. He's been at it for years!
I never had a problem with UPS. Very quick worldwide and excellent tracking. The problem the op describes is related to local individuals. "Beware of UPS" is slightly out of scale...
Roberto V.
Le surrèalisme, c'est moi
One time I received a Kodak 3A model C folder that the seller put in a plastic bag and nothing else. Thankfully it wasn't damaged.
I highly recommend DHL. They are always fast, and I've never had an issue with them. I've shipped and received about 7 grand worth of stuff, with no problems at all.
I highly recommend DHL. They are always fast, and I've never had an issue with them. I've shipped and received about 7 grand worth of stuff, with no problems at all.