Cameraleather.com experience?

Always perfectly happy with timing and quality from Cameraleather/Morgan. I've always sent him the cameras- my M5 and an MP.
 
sebastel said:
i am waiting as well.
ordered nov. 24
e-mailed for the status dec. 13
no response yet.

not the first time that i see bad customer service from the home of the brave. i won't do any transactions there any longer.

i guess i just write it off and contact aki-asahi.

s.
Click to expand...

One of those weird and creepy messages you don't want to read into.
 
It was a few years ago but I ordered leathers for my Rolleiflex (early Automat I) that required Morgan to delete a hole in the standard leather kit. He was happy to do it, the leather arrived and fit perfectly. I was very happy and would use him again without hesitation.
 
The product is well worth waiting for but the almost total lack of communications is frustrating. I posted on the LUF that if he is receiving as many emails as he claims and say only 20% of them are sales, then the business is generating enough turnover to warrant at least a part time secretary/post handler. All it will take is for the other kit providers to expand their range and folks will decide that they can do without the hassle and go elsewhere. I covered my chrome M8 in Rollei black magic, which arrived quite promptly and I am delighted with it. I have recently done my steel grey M9 with the slate blue kid, which was quite slow to arrive and I feel it might be just a tad too "sober sides". Still absolutely nobody could accuse it of being garish.

Wilson
 

Attachments

  • Cameraleather.jpg
    Cameraleather.jpg
    66.4 KB · Views: 0
I had good service from this outfit when I recovered my Yashica Mat 124camera. I don't remember which covering I ordered but it was perfectly cut and arrived promptly. Receently I ordered a new covering for one of my evil SLRs and again was served well.
 
Bill58 said:
He has a day job, so he's late sometimes. However, he's 110% honest-he won't rip you off.
Click to expand...

I agree. It seems if something is already made up, it come quickly. For others, be patient, the results are worth the wait. I have had nothing but great experiences with them and will continue to use their services. Give it time.
 
Bill58 said:
...he's late sometimes. However, he's 110% honest-he won't rip you off.
Click to expand...

+1

It took it's time, but when the leather finally arrived everything was hunky dory. One leather piece was the wrong cut though, but within a week I had the right piece.

Have patience and things will work out.

/David
 
Yup, be patient and you'll be ok. I had to wait a week or two for my Griptac, the Levant black took longer (but I heard it was low on stock). I sent a reminder to him after a month or two, I wasn't in a rush. A week later I had the piece with an apology that it took so long. I'd buy from him again, just know it can take a while.
 
By the way, it's impossible to be 110% honest.

In fact, you're either honest, or you're not. There's no in between.

This has nothing to do with this vendor, by the way. Just an observation.
 
The issue is not one of honesty, or quality of products. He has always come through (eventually), and his stuff is great. However, it has more to do with how he chooses to run his business. When there are few choices, you tolerate the issues if you want the product, but I often times wonder why some enterprising merchant doesn't come in and "fill the gap?"
 
I feel like he should at least drop me a note says it will be late or whatever.
I would try if someone have same kind of service and most of leathers.
 
Received mine after a little more than a week and I am in Canada. Can't complain about the delay. The quality of the product is top-notch.
 
Maybe I'll wait until after the new year to order a new skin for my Argus C3...
I can wait...that doesn't bother me but the Argus might get cold...
 
It that true "Natural Grain Kid leather (Goat Skin)" and "Genuine Exotic Leathers" will take a much longer time than others?
 
Can't speak to the service as my M3 was recovered by PO... and the kid leather is to die for. Great product!

BTW, is PETA lurking about?:rolleyes:
 
I have five bodies with Cameraleather coverings, and three with coverings I have cut myself. Two of those I cut were of black lizard which I bought from DAG after contacting Morgan ahead of time and discovering that he was out of stock. In my experience he is way better at responding to "is this in stock?" emails than he is to the "where is my order?" emails.

The business of cutting out pieces of 40 different covering materials for over 100 different cameras - some of them arcane and obscure or not produced for 50 years - folks, it ain't McDonalds. A totally different standard of "customer service" applies. Do any of the impatient ones have any inkling how lucky the community is to have anyone doing this at all? Much less to have two guys who do it?

IF there was sufficient market for exotic and replacement camera coverings ever to be more than a tiny, tiny cottage industry, and IF people were willing to pay the cost to provide Amazon.com-level CS into the cost of the product, yes - I believe someone would "fill the gap."
 
jmkelly said:
The business of cutting out pieces of 40 different covering materials for over 100 different cameras - some of them arcane and obscure or not produced for 50 years - folks, it ain't McDonalds. A totally different standard of "customer service" applies. Do any of the impatient ones have any inkling how lucky the community is to have anyone doing this at all? Much less to have two guys who do it?

IF there was sufficient market for exotic and replacement camera coverings ever to be more than a tiny, tiny cottage industry, and IF people were willing to pay the cost to provide Amazon.com-level CS into the cost of the product, yes - I believe someone would "fill the gap."
Click to expand...

Supply/demand - probably too small a market for any of the "big players" to get involved - sort of like digital rangefinders ;)

However, it seems like making the template is the difficult, labor intensive step. Once you have the template, why can't you automate the process?? Check out the link - this is the future! :D

http://aki-asahi.com/store/html/Laser-cutting/laser-cutting_e.html

8 weeks and counting...
 
You must log in or register to reply here.
Back
Top Bottom