Canadian dealing with UPS

Alan

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Feb 27, 2005
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well, i just bought a Canonet QL17 GIII 2 weeks ago from a seller in the United States. It arrived today but I was not avaible so the delivery guy left me a notice. I have to pay approximately 17 dollars customs and a 41 dollars service charge! Is it just UPS or just the same with every delivery company?
and am I suppose to pay customs for a second hand camera?
Having to pay so much just for a QL17 GIII is rediculous!
 
This is absolutely the last time I'm going to use UPS. It's non sense for charging me 41 dollars for nothing. It's even more expensive than the shipping fees.
 
41 seems way out of line. Is there anyway you can contest this? Sounds like you won't be able to negotiate with the delivery man.

The customs fee is probably non negotiable.

I am surprised that the seller didn't disclose the delivery fees fully.
 
greyhoundman said:
......I'm surprised at how many birthdays and weddings some folks have. 🙂
You can't have too much of a good thing 😉

Alan Jeesh a total of $48 - you could get another Canonet for that :bang:
 
well, i called in and the guy on the phone gave me an list of the fees they are charging me. It actually took a minute for him to finish listing all the service charge. basically it's just UPS paid the custom for me first, then, charge me 4 times more. All without my agreement.
but If I don't pay the fee, I lose the 150 dollars camera.
 
use the usps if at all possible.

or if you use ups pay for the higher/faster shipping and all these extra charges are included.

it is cheaper in the long run to pay the initial higher price.

if you use the usps, lower the value and mark as gift as g'man already pointed out.

this is what happens cause canada burnt the while house down, oh so many many years ago!!😉

joe
 
Alan said:
is there anyways I can get the fees waived? I didn't expect to have to pay a service charge myself.

kiss the cash goodbye as it's all legal.

buying out of country from anyone but a cooperating individual is a pita.

this is one of the reasons i get so pissed off at people that wont sell to canadaians, like it's a hardship for them to fill out a friggin form.
we get shafted on a regular basis and then our customs gorillas store the damn parcels and charge us to boot!!!


ok, calm down joe....oooomm..

joe
 
backalley photo said:
this is what happens cause canada burnt the while house down, oh so many many years ago!!😉

joe
We forgave that little mishap so long ago. It took a lot of cases of Molson's to set it right though 🙂

If I recall correctly, it wasn't a "white" house until after that incident.


On the Charges- It's a shame because I have purchased a couple of items from Canada and it isn't nearly as bad coming this way. When I have sold an item there I only send by USPS. It's a lot less hassle.
 
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I'm really upset about the unexpected fees also. I would start a boycott UPS campaign if it would do any help.
Having no money to pay for the service charge, I'll have to go put my electronics on a loan so I can pay for the 200 dollars Canonet QL17 GIII. The most expensive chrome canonet ever.
 
UPS is acting, I believe, as your broker at the border and they charge for the service. It has been more than 15 years since I have used UPS for that very reason. I had to pay them almost as much a gun stock I ordered in was worth in fees, never mind customs.

Bob
 
It used to be that UPS Ground charges brokerage fees and sucks.While UPS Expedited and UPS Express charge no handling fees whatsoever.

Most cameras and acces. can be shipped USPS Airmail Letter Post - it's cheap but no insurance or tracking. Depending on the mood of Canada Post you will be charged $5.00 handling plus GST and PST.


Dean
 
It's been said by everyuone else, but I'll pipe in here, too. You've been burned. Never use UPS for anything. They are truly an American only shipping company, in that they always screw the guy on the delivery end if they have to deal with any sort of customs.

I won't even use them to send a package in my own country, as a result. USPS. Fast, reliable and run by weird chubby men in blue bermuda shorts. What is not to love?
 
If I decide not to pay for the fees, will the original sender have to pay the service charge when they return the package? I'd rather pay the original sender the shipping fees for USPS to send it to me again. that way I can leave the payment after my payroll.
 
I never ship anything I sell outside the U.S. It's not just a matter of forms and having to research shipping options, but also of insuring packages, VAT, and the difficulty of returning an item if the buyer isn't happy with it. The last time I sent something there (a Canon 24/1.4L lens), the buyer insisted I don't ship UPS ground but FedEx Expedites, or UPS Expedited, or some such. It cost $100 insured! Then he whined because I had insured and marked it to the full value, and he had to shell out duties and VAT and whatnot for that amount. Then he complained about dust! If it were the U.S. I would have just told him to stick it in a box and send it back, and refunded him, I'd then have had it cleaned if necessary and relisted. But because he was out all these ridiculous expenses and fees he insisted I pay him to have it cleaned. And this was despite refusing to ship there in the first place, he was the one who persuaded me it was nonproblematic (despite my past endless problems shipping there), and he does it all the time, and whatnot. In the end I still don't know if the dust thing was just a rip-off for him to recover his expenses. But I will absolutely never ever ship anything to Canada ever again! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
 
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Call Canada customs. I am pretty sure there are no customs duties payable on used cameras.

If that's the case. Call UPS and explain (in nicer words) that it is their own ignorance which accounts for $17 of your bill, and the remainder is a charge for an unnecesary service. If who ever you are talking to can't refund the "mistaken" charges, get the name of their supervisor, ask to speak to them immediatly, and work it on up the line until someone can.
 
Easy Jan, there are ladies present and language like that goes a wee bit too far. Any chance of George editing this a bit? Personally, I buy most camera equipment from the U.S., and I buy a LOT of equipment weekly. Having been burnt twice by UPS I never use their services. I ship all my U.S. purchases to a U.S. mailing address at a border store supplying that service at $2 U.S. per item. On Ebay's Canada Town Square there have been two threads on this exact subject in the last few months. Both basically say, refuse UPS brokerage and if possible, obtain the Customs forms yourself, fill out properly, pay Customs fees at the border or Customs office near you, then take the receipt and copies of all forms to the UPS office to pick up your item. They may not like it, but too bad for them. And please guys/gals let's keep this civil not make it into a US/Canada bashing swearfest OK?
 
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