I agree... Speak to them directly on the phone.
About 6 months ago I acquired a damaged Leica R7 for £35 from evilbay. I Told Peter the story of how I acquired it and how much I paid for it. He told me to send it to them for a quote. After quoting, he repaired and CLA'd it, then returned it in under a week. He also knew the history of the camera, as he had seen it before!