Dealing with an unhappy ebay buyer

[CVickery]

It's not acceptable at all in the cases I illustrated. I have an Eboy feedback of over 620, many of those sales, and all but a couple where both parties have been happy. I know about both sides of the transaction being happy, as I have a 100% feedback rating. It doesn't mean I have to find the few times where things go against me as an honest seller acceptable.

But, hey, thanks a lot for taking the time to tell me how to run my end of things.

Sorry Johnny, rep is very important, I agree ( I have over 300+ 100% on ebay, 200+ 100% on FM, and assorted here and on other websites) but I'm not sure what you expect ebay to do...take your word over someone else without hard proof? Yeah it sucks when you encounter a jerk but a couple in over 600 transactions is pretty good odds IMO.

 

[Ranchu]

If I get an item I feel is not great I offer to pay shipping both ways , as a buyer I think this is fair .

Wait what? you pay shipping BOTH ways? lmao. As a buyer I think that's pretty bizarre.

If the item is not as described by someone who by their sales history should know better, I see no reason to pay for their mistake, I had no part in it. A lady sold me a 15" certified thermometer once and sent me a 9" one. I'm not paying for stupid either.

In cases like these, the seller will pay the shipping both ways. As a buyer I think that's quite fair.

 

[enasniearth]

I read through ebays not as described policy just now .
If the seller is enrolled in the ebay hassle free returns program ,
When you initiate the return , ebay gives you a shipping label to print out .
It is part of the agreement that sellers makes when listing useing
Hassle free returns policy , seller pays return shipping .

The policy also states that some sellers not enrolled in hassle free returns ,
Check their listing and return policy , some only refund original shipping
Not return shipping .
There is a loophole where if buyer claims not as described , ebay can rule
In buyers favor and seller pays return shipping charges , this would
Occur as part of the dispute and is not automatic like hassle free returns ,
I'm fairly sure this applys to us sales only .



It may seem crazy to pay shipping both way as a buyer , but with many camera items
Being fairly expensive , it eliminates a lot of hassle from the seller regarding a return .
Everyone's gradeing on an item varies .
As I stated before the return shipping is the cost of examining the item in person .

The ebay model of absolutely no cost to the buyer , gives entitlement and encourages
The buyer to demand large partial refunds , file false claims to get the item at little cost ,
As there is no down side to doing so .










QUOTE=Ranchu;2515856]Wait what? you pay shipping BOTH ways? lmao. As a buyer I think that's pretty bizarre.

If the item is not as described by someone who by their sales history should know better, I see no reason to pay for their mistake, I had no part in it. A lady sold me a 15" certified thermometer once and sent me a 9" one. I'm not paying for stupid either.

In cases like these, the seller will pay the shipping both ways. As a buyer I think that's quite fair.[/QUOTE]

 

[Frontman]

I had the same issue with a buyer in Vietnam, I sold a Takumar 58/2 lens, and the buyer later sent a photo showing the lens full of black spots. I had already left feedback after the buyer paid, so there was nothing I could do. I ended up giving a partial refund, and blocking the buyer from bidding on any more of my items.

Share the user name so those here who sell on eBay can block this person from our auctions.

 

[Ranchu]

The ebay model of absolutely no cost to the buyer , gives entitlement and encourages
The buyer to demand large partial refunds , file false claims to get the item at little cost ,
As there is no down side to doing so .

I've never done that, ever. The downside would be being a ****ty little creep. I'm just trying to buy some gear, not rip anyone off. I'm not going to roll over and get ripped off either though. Sorry to make you read through all the rules, I think all sellers will have to have hassle free returns at some date in the future (September?), at least in the US..

https://community.ebay.com/t5/Archi...assle-free-returns-by-late-2015/td-p/22407583

 

[colyn]

I've never done that, ever. The downside would be being a ****ty little creep. I'm just trying to buy some gear, not rip anyone off. I'm not going to roll over and get ripped off either though. Sorry to make you read through all the rules, I think all sellers will have to have hassle free returns at some date in the future (September?), at least in the US..

Not you but every time eBay changes the rules in favor of the buyer they take advantage of it to rip off the seller..

eBay needs to start cutting the sellers some slack..

After the last change I sold a camera and the description clearly noted the meter was dead. After getting the camera he demanded a partial refund because of it and when I offered to refund in full once he returned it he filed an eBay complaint. eBay did find in my favor since I had offered a full refund but he left a negative feedback which took me several days to get removed since it was a total lie..

So in many cases the real dishonest party is the buyer........

 

[enasniearth]

Returns Eric

Returns Eric

Honestly Eric ,
No one reads the communication between buyer and seller .
You need to call and talk in person to someone .
Only call during business hours here in the us .
If you call other times you will get someone in another country ,
They will assure you they are here to help and that they can resolve
The problem ,
However they are trained to be very nice to you and can not accomplish
Much .
If you reach someone outside the us apologize, say your dinner is burning ( anything to end the call )
Call again when you can reach someone here in the us .
Was the dispute indicated through paypal or ebay ?
You have to call the one the dispute was initiated through .
When you reach someone in the us , keep it short and sweet .
Say that you will accept a return ,you want the seller to ship the item back ,
However they are more interested in a reduction in price .
Say that you thought the item was in good condition however the buyer does not agree .
They should contact the buyer to state that a return is acceptable and
Buyer should ship back .
You have to call and talk in person with someone or they think everything is ok.

Learned from one crazy overseas buyer I had ,
So it does sometimes go horridly

 

[rick oleson]

I had something similar selling a 50/1.2 Nikkor. The lens basically looked better to me than it did to the buyer, and it's very difficult to accurately convey small details of lens condition in photos. In my case, I asked him to return the lens and refunded his payment (in spite of having it listed as-is/no returns). The lens still looks good to me, but I won't try to sell it again - I'd rather have the lens than the hassles.