moodlover
Established
Ive scanned thousands of times with my Epson V800 and today while scanning a roll, suddenly everything scans all green!!! I am using a V800 on a Mac, and ive tried re-installing the software 3 times, even on a new user account. I've tried resetting the software totally in the configuration dialog with no luck! Pure green (0, 255, 0) every time!!! Silverfast SE 8 still scans fine but I dont use that software because theres little to no way to boost shadows to soften contrast as far as I know. Please help if you know whats going on!
shimokita
白黒
assuming you are scanning negatives (?)... what happens if you try to scan a print and/or if you try to scan as B&W. If a different application scans correctly then most likely it's the application, a driver, or combination of OS/application/driver.
I am sure someone over at Epson support will reply eventually ; )
I am sure someone over at Epson support will reply eventually ; )
Sid836
Well-known
I can see that you have "touched" the curves. Epson Scan rarely assigns gamma 1.00 to color film.
Reset it to auto. If that fails too, uninstall and re-install.
Reset it to auto. If that fails too, uninstall and re-install.
rbsinto
Well-known
I scan using Vuescan software, and a while ago "touched" something accidently and ended up with yellow scans.
I was able to get the problem corrected by using the "Calibrate" feature in the software.
I assume there is a similar feature in the Epson software which should correct your problem.
Robert
I was able to get the problem corrected by using the "Calibrate" feature in the software.
I assume there is a similar feature in the Epson software which should correct your problem.
Robert
moodlover
Established
Yes I am scanning both color and b&w negatives. If I try to scan a print/reflective surface it works fine. B&W negatives scan perfectly! I hope they help
moodlover
Established
As stated in the op, I already reset all the settings and uninstalled with their uninstaller app and re-installed multiple times, no luck! And no, the curves is not touched, not sure where you got that? That 'tone curve viewer' always looks like that.
sepiareverb
genius and moron
moodlover
Established
Sorry, not sure what this has to do with my issue?
xvvvz
Established
What did Epson support advise when you called them?
Doug
Doug
bhop73
Well-known
There's nothing around the edges of the glass is there? I once had a similar issue that was caused by something near the edge of the glass during the pre-scan. (some thing I was using to smash the film flat) I moved it a little inward and the problem went away.
moodlover
Established
Just called them, they said they have no idea why this happens since it works perfect with Silverfast and not Epson Scan. I wonder why their programming team didnt bother to get involved. Basically theyre sending a refurb replacement cause they dont know why this happens, and claiming its a possible hardware failure. Sad that only after a year the epson v800 failed on me, would not recommend this scanner anymore.
moodlover
Established
No, nothing. I have been using it over a year with no issues until today so I would know if I did anything different. The calibration area is totally clear, Ive tried both film holder and no film holder.
Epson Scan Reflective: works fine
Epson Scan B&W Film: works fine
Epson Scan Color Negative Film: previews green, scans output as magenta (updated)
Scapevision
Well-known
Did you select the actual frame of film without the holder included? Also a picture of your initial scan page could be helpful
moodlover
Established
Of course, but it shouldn't matter what im selecting. I am not using any sort of auto setting where it matters what I select or dont, everything is manual. No settings were changed from my normal settings when this happened. Even with 0 film in the scanner this problem happens (shown below). The scan is only reading in one channel (g).Did you select the actual frame of film without the holder included? Also a picture of your initial scan page could be helpful
Works perfect with Silverfast:
This problem happens on two computers out of no where which boggles my mind! I have to use Silverfast now but Epson Scan gives me gorgeous smooth tones sometimes that I just cant get from SF...
charjohncarter
Veteran
Not sure what is going on but your scanner is obviously working fine; something is wrong with your Epson software or maybe using two softwares at the same time (or a MAC interference).
Ive scanned thousands of times with my Epson V800 and today while scanning a roll, suddenly everything scans all green!!! I am using a V800 on a Mac, and ive tried re-installing the software 3 times, even on a new user account. I've tried resetting the software totally in the configuration dialog with no luck! Pure green (0, 255, 0) every time!!! Silverfast SE 8 still scans fine but I dont use that software because theres little to no way to boost shadows to soften contrast as far as I know. Please help if you know whats going on!
Given that it is sounding a lot like a software problem, and they're sending you out a replacement unit I'm not sure what you have to complain about because they're clearly looking after you. Apart from which, with your original post showing a scan dimension of 25,000 pixels and over four gigabytes, unless you're running your scans throigh a NASA supercomputer, the colour of them is the least of your problems.
Scapevision
Well-known
Try to install an older version maybe, see if it makes any difference. Epson scan is automatically doing the correction to the scans out of the box. You need to force it not to. Assuming you have, this definitely doesn't sound like a hardware issue, or it would have been seen in other software. Can also try wiggle the cable connecting top and bottom of the scanner. I also remember there was an issue with Epson scan on some osx version.
moodlover
Established
Clever response, I wish it was useful.
If its a software issue, then how do you know replacing the hardware will help? As a customer I have every right to look for a solution. You call it "complaining" but im just trying to get it going again since this is my workhorse. Great theyre sending a replacement, props to Epson but it means major delays in my scanning. And I wont buy this scanner again if it's lifespan is only a year. I can say that if I wish.
Have you ever scanned anything before? 25,000 pixels is just the marquee selection size because the entire scan area of the flatbed is selected. It shrinks and grows depending on what you select.
moodlover
Established
I tried this 10 times now, using a version from last year that originally worked. I tried on both OSX 10.8.5 and 10.12, no luck!
Hi,
I've been using Epson Scan for around 8 or 9 years (with the 800s predecessor, the V700). So yes, I've scanned with it a bit. By the sound of it, more than you. My point (perhaps I was being too obscure) is that, with settings like that you do not present yourself as a user who is intimately acquainted with the software. I personally suspect there may be some user error involved. Regarding complaining, perhaps I should have been clearer, I was actually referring to their service but I could have expressed that better. Sorry. Of course, you want a fully functional process (is that not self evident to all of us?). I still think you've done pretty well though, because by your own admission, its working OK with Silverfast, but you are still getting a brand new scanner. Personally, I think that's a pretty decent start, even if you may not.
I do have a tip for you that might be useful. Find your temp file (or whatever a mac has that passes for that) and ensure any twain files or temp folders that Epson Scan has created are deleted. Empty your trash can or whatever it's called on a Mac. Uninstall the software. Reboot. Download it from Epson's site and re-install.
I use a PC with Windows but can vouch from years of previous experience with Epson Scan that these leftover folders and files can be the source of various glitches including Eg. failure to preview frames correctly and refusal of scans to process for frames that have digital ICE enabled. No guarantees it will work for a Mac also but it's certainly worth a shot as it's cost neutral. Apologies for not suggesting this in my previous post (my posts are, believe it or not, often helpful) but I only just recalled it. Seriously. It's been a three cup of coffee day for me, today.
Regards
Brett