EVF dies, Sony says buy another

[Phil_F_NM]

Refunded warranty, haha. It's like throwing binding contract out of window and saying they will pay for gasoline you burned to drive down five blocks and give you a free coffee.

Only way to cancel warranty I see is to refund full purchase - price of new camera plus warranty.

It was the shop owner's call, I was just following orders. I found it funny that Sony wouldn't repair the camera after their warranty expired but was under an extended one. I think they usually just replace the whole camera instead of repair it. Then the bad camera goes to a landfill.

Phil Forrest

 

[GaryLH]

Back when I was managing a camera shop in Philly in 2007-08, we had numerous Sony customers who couldn't get their cameras repaired. The issue was that Sony simply refused to do it, not that it was impossible. One camera, under an extended warranty, was refused by Sony and the only resolution to the issue was that we refunded the cost of the warranty and gave the customer a discount on a new camera (Canon, if I recall correctly) just to keep them shopping with us.
Sony may make a great product off-the-shelf but since my run-ins with their customer service a few years ago, I've written them off as a company I would patronize.

Phil Forrest

Hmmm. This one comment from someone who has dealt w/ Sony from a dealers perspective as opposed to a customer has convinced me to not buy anymore Sony cameras...

In a way.. U have just eliminated my potential GAS attack for the a7 or the rx10. While I still use the rx100, this will be the last Sony I plan to ever get. As good as Sony cameras are, if customer service is this bad, I can do w/o them.

I switched recently from AT&T wireless to t mobile just because of customer service attitude about we know better then u approach.

Thanks Phil
Gary

 

[btgc]

It was the shop owner's call, I was just following orders. I found it funny that Sony wouldn't repair the camera after their warranty expired but was under an extended one. I think they usually just replace the whole camera instead of repair it. Then the bad camera goes to a landfill.

Phil Forrest

I'm for sure not blaming you. Right, replacing camera for new also is an option.

 

[lam]

Just don't hate, hate is a useless luggage you have to carry with you around, drop it.

My sentiments, it's unfortunate yes, and none of us know the circumstances or conditions or anything yet we all voice our mass-hatred for ill appropriate customer service and generalizations for a brand which obviously is against the people.

Where's that thinking mans camera ad? apparently we all don't think.

 

[steamer]

I switched recently from AT&T wireless to t mobile just because of customer service attitude about we know better then u approach.

Thanks Phil
Gary

Living in a parallel world, me too and I am so happy with T-mobile.

The company i work for is totally involved in providing customers with a good service experience. So I was so shocked with the "it's your fault, no we can't help you" attitude of both ATT and Sony.

They may be saving money in the short term but they aren't doing themselves any favors in the long run.

Too bad in the case of Sony, love their products but poor customer service experience and proprietary everything have put them off my list until i have enough money to throw down the drain without wincing.

 

[YYV_146]

Thanks to all who have weighed in on this thread.

As for steamer, I am sorry to hear of your problems with your camera and of Sony's "it's not our problem" customer service attitude. No surprises there, though. Thinking back, I have read of more than a few instances of that from Sony. Their lack of customer friendly service after the sale seems to be in the process of becoming legendary.

I am considering buying a digital camera that I can use my M lenses on. Before reading this thread, it was down to a choice between the Fuji X Pro 1 and the Sony NEX 7. Guess which of these two cameras I will NOT be buying?? I am glad to have read this thread before I spent money on the NEX 7.

Sony, you are not doing yourself any favors. 🙄

I've used my M lense kit with both cameras - don't get either. The XP1's poor EVF makes it unfit for adapting manual lenses, you can't see where you're focused on. The shutter lag is also significant. On the other hand Almost all wide RF lenses will have purple corners on the NEX-7, I used to juggle between 4-5 Cornerfix profiles until I sold the worst culprits.

But on the whole I've had excellent service from Sony, in terms of servicing cameras, laptops, recorders and mics. I had to replace the shutter on my NEX-7 and Sony's turnaround was 2 weeks. They also fixed my out of warranty, badly damaged Vaio Z (which was purchased in Beijing, no less) in less than a month, nicely discussing repair options along the way. Charged $350 for a new screen, usb port, and two fans. Now I own a LOT of Sony stuff - the A7, two Vaios, a full outdoor recording system, monitor headphones...

I don't know why so many folks here have negative experience from Sony, but they strike me as a very responsible and approachable company...It probably varies with location, though.

 

[Ronald M]

Expensive junk that can not be repaired. Cheap engineering drives this. When you try the best components, you get Leica pricing. Which way are you better off?

Sony is not a reputable company based on past experience. Minolta went broke. Crazy world.

 

[pvdhaar]

Expensive junk that can not be repaired. Cheap engineering drives this. When you try the best components, you get Leica pricing. Which way are you better off?

Sony is not a reputable company based on past experience. Minolta went broke. Crazy world.

Leica clearly is no different than Sony: http://www.rangefinderforum.com/forums/showthread.php?t=65175

 

[uhoh7]

The EVF on nex-5n (r) is highly vulnerable. The crazy thing is they prolly would have fixed it if you were under warranty.

Mine is hammered, but still works. So I know it wasn't sony's fault.

It's the price of a very tiny camera with a highly technical (great) VF tacked on to the top all the time.

They are cheap used now. In perfect shape.

I just paid 155USD for a piece of overweight brass to hold my thumb on the M9 because the camera is in no way designed to be held by human hands. But I admit it is sexy as hell.

 

[thegman]

The Electronic view finder for my NEX -5r has begun to split off at the to of the eye cup and the camera no longer reads it. Bought it a little over a year ago so warranty is toast.

Called Sony customer service to see if I could pay to get it repaired and they said just buy a new one it will cost you more to get it repaired.

So I guess I need to buy a new view finder every year, or learn to work with the outside display. I'm still quite happy with the camera. Am I wrong to hate Sony?

What's to hate? The employees? The management? The shareholders? Or just the brand name? Fact is, a customer service agent gave you advice which he/she felt would save you some money.

I'd just buy another finder, maybe a used one if you want to save some money. Just because one failed in a year, does not mean the other will.

 

[pakeha]

do what the majority do.
Complain and kick up a big fuss over a bad coffee- but don`t sweat the big stuff.
Fact..BTW
Consumers have become a bunch of slack jawed muppets

 

[pvdhaar]

Consumers have become a bunch of slack jawed muppets

Just went to look in the mirror and check, and guess what? Green with pop-out eyes and a funny voice 😀