Excellent experience w/Zeiss service

[noimmunity]

I noticed that my 35/2 Biogon--which came to me through another user--was front focusing, so I sent it to Oberkochen for a check up. Zeiss returned it to me within a fortnight after having readjusted the flange focal distance to fix the problem. The operation was speedy, Zeiss service was very responsive and helpful, and the best thing of all: no charge even though the lens was not under warranty.

 

[Papercut]

Wow -- fast and free. Doesn't get much better than that!

 

[noimmunity]

yes it was a happy experience, esp. for someone who has a demonstrated degree of "brand loyalty" hahaha!