ClayH
Diana camera, coffee
Well, it has been a month and a day since I sent my RD-1 in to have the rangefinder aligned under the 1 year warranty. I called Epson today, and they apparently haven't done anything at all. No contact, no work. Just sitting on a bench somewhere I guess.
It was hard enough convincing the guy on the other end of the phone that it was indeed a problem. He asked me what lens I was using. I told him that I had a 35 version 4 cron. He then proceeded to try to convince me that there were 'known problems with some Leica lenses'. When I told him I had other film cameras that could accurately focus this lens wide open, he finally relented and sent me a repair authorization number and shipping instructions.
Has anyone else had this sort of experience with Epson USA service? This on top of trying being on hold at least 45 minutes each time I have called. This is pretty poor service for such a pricey piece of camera gear. Any other experiences out there similar to mine? Or am I just lucky???
It was hard enough convincing the guy on the other end of the phone that it was indeed a problem. He asked me what lens I was using. I told him that I had a 35 version 4 cron. He then proceeded to try to convince me that there were 'known problems with some Leica lenses'. When I told him I had other film cameras that could accurately focus this lens wide open, he finally relented and sent me a repair authorization number and shipping instructions.
Has anyone else had this sort of experience with Epson USA service? This on top of trying being on hold at least 45 minutes each time I have called. This is pretty poor service for such a pricey piece of camera gear. Any other experiences out there similar to mine? Or am I just lucky???