Grrr Pen-F order from Keh

[kb244]

I wonder if its normal for them to stop responding, I should pack it up and send it back with a copy of the receipt before its too late. Probably just give up on this one and think about a pen-f again later down the road.

 

[rogue_designer]

I wonder if its normal for them to stop responding, I should pack it up and send it back with a copy of the receipt before its too late. Probably just give up on this one and think about a pen-f again later down the road.

Call them. Much better response in my experience.

 

[Gumby]

Have you called Laura (or one of her colleagues) on the phone. Might make it easier to discuss your discontent and potential options. I wouldn't expect much in terms of "repair credit", though... it was a bargain-rated lens.

 

[kb244]

Have you called Laura (or one of her colleagues) on the phone. Might make it easier to discuss your discontent and potential options. I wouldn't expect much in terms of "repair credit", though... it was a bargain-rated lens.

Bargain means "working"

[FONT=Helvetica,Verdana,Arial][SIZE=-1]All used equipment is guaranteed to work, regardless of its cosmetic condition and is covered by KEH’s 60 day warranty.[/SIZE][/FONT]

[FONT=Helvetica,Verdana,Arial][SIZE=-1]"Bargain" 70-79% of original condition. Shows more than average wear. May have dents, dings and a goodly amount of brassing and finish loss. Glass may have marks that should not affect picture quality.[/SIZE][/FONT]

I wouldn't call the lens working. And well if you can't get a repair, what good is a warranty? I paid for a working lens, I don't think it would be fair to me to only be given the option of "paying the difference" for a more expensive lens when I was already paying for a working lens. It's working for what I paid, or it's all going back.

In any case I am unable to call, not like the prepay phone has much minutes. And why do I need to call if I am going to go ahead and return it anyways. Besides being hearing impaired I rely on email or instant messenger.

 

[Gumby]

Good luck to you, Karl!

 

[kb244]

Thanks Gumby, I sent another email this time to the general service@keh.com email, explaining the situation, and how the last representiave I talked to still had not responded after 2 weeks and two additional emails directly to her. I explained what I was not happy about, and also wanted to confirm that if I sent the order back of the return would be honored. I don't want to send something back only to have them tell me "oops sorry you waited to long" when I was still waiting for confirmation from a rep. I also explained to them that I was unable to call due to my hearing impairment. Hopefully a email to the general service@ email address will get received and answered.

Honestly I never had a problem with them in the past and I'd still recomend them to this day but I dunno , perhaps Post-holiday stress just kicks in. I got 230$ish worth of merchandise sitting next to me that I can't use, and afraid to just send it back without a definite "ok" from them in fear of having to pay both shipping there and shipping back plus more time batting my head around it. And its not like you can find anyone now days to service them without twisting an arm (particularly the body).

 

[sf6864]

Apparently, KEH isn't what it used to be. I recently ordered two Leicas from them, and had to return both. One actually had a loose screw rattling inside the film chamber! That, and a defective shutter. The other had a noticably fuzzy viewfinder - not what you expect on a Leica. Anyway, they were very nice on the phone and I did end up getting my money back, but I learned that unlike in the past, the people you speak with on the phone are nowhere near the warehouse where the cameras are, and all they know is the same stuff you can read on their website. I asked if they could at least look at a couple of the other options and tell me about them, and they said that as of a few months ago, they sales operation is in a different location and salespeople have no access to the cameras, nor can they provide any information beyond serial number, and even that would take a couple of days. I was quite dissapointed, given the great stuff I heard about KEH and their reliability.

I still have my first camera, a scale-focus Olympus Pen S, and wanted to get back into shooting half-frame, but finding reliable gear has been hard, and I don't feel comfortable with ordering from KEH again. Amazingly, that old Pen S still works fine, never having had any sort of service since the sixties. Wish I could say the same for myself.😉

 

[kb244]

Apparently, KEH isn't what it used to be. ... I asked if they could at least look at a couple of the other options and tell me about them, and they said that as of a few months ago, they sales operation is in a different location and salespeople have no access to the cameras, nor can they provide any information beyond serial number, and even that would take a couple of days. I was quite dissapointed, given the great stuff I heard about KEH and their reliability.

That's interesting that you say that

I too have bought from them a number of times in the past years, and it used to be I could email them right up , asking specifically what made an item "ugly" , and they'd go and check it out and get back with me within half a day and say something like "it has fungus" or "just a serial number engraved on the side".

Did they perhaps outsource their call center and hook them up to their product database at the warehouse?

I am at least glad that the Canon P which was marked as EX (though not *quite* what EX used to be from them oddly enough though I'm still very happy with it) which came in the same order seems to work just fine and with my lens and such, I been missing the feel of a P (likewise the Pen-F but it 'dun work') so not a total lost.

It's almost closing time here at the store haven't had a response just yet automated or otherwise, I probably won't get one til monday but I'll keep posted. Hopefully it'll be a simple return and be done with it, but I'm afraid to just go ahead and send it in fear of some kind of policy discreperency.