Tom Diaz
Well-known
I just got back my GXR body from C.R.I.S., the US service depot for the camera. They did a quick and effective warranty repair, and I'm impressed.
The problem: I was taking my GXR out of the bag, and the front of the pop-up flash caught on something that pulled the flash open. Then it wouldn't go back down and stay down.
Lesson 1: This is not a perfect world, and as great a camera as this is, this particular part is a little delicate and not too well designed for robustness. If Ricoh were to revive the machine and make a new model, this would be something to fix in the design. I know it is a common problem because I've read about it in some forums.
Lesson 2: It is repairable, though, if you like things ship-shape. They apparently replaced the camera top. Don't know what an out-of-warranty repair would cost, but evidently there are parts and there is knowledge, which is good.
Lesson 3: As I said, based on this experience I give their service good marks, especially since they did a real repair and not just a replacement. They received the unit on July 30 in Arizona. Now it is August 12 and I have it back here in Massachusetts. I think that's pretty good.
I'm interested to know if others have instructive repair stories about this or other GXR problems.
Tom
The problem: I was taking my GXR out of the bag, and the front of the pop-up flash caught on something that pulled the flash open. Then it wouldn't go back down and stay down.
Lesson 1: This is not a perfect world, and as great a camera as this is, this particular part is a little delicate and not too well designed for robustness. If Ricoh were to revive the machine and make a new model, this would be something to fix in the design. I know it is a common problem because I've read about it in some forums.
Lesson 2: It is repairable, though, if you like things ship-shape. They apparently replaced the camera top. Don't know what an out-of-warranty repair would cost, but evidently there are parts and there is knowledge, which is good.
Lesson 3: As I said, based on this experience I give their service good marks, especially since they did a real repair and not just a replacement. They received the unit on July 30 in Arizona. Now it is August 12 and I have it back here in Massachusetts. I think that's pretty good.
I'm interested to know if others have instructive repair stories about this or other GXR problems.
Tom
Godfrey
somewhat colored
The most common repairs I've heard of for the GXR have to do with replacing a damaged LCD cover. The cover surface is delicate. I solved this from becoming a problem by fitting a hard acrylic LCD protector on mine.
G
G