Exchange between me and Epson asking a simple question:
Exchange between me and Epson asking a simple question:
Below if any of you wish to read is an exchange between myself and Epson today (9-7-07)
Me>>>
Thank you, although I to am somewhat offended by your statement about my candidly frustrated observation of your company (not you personally). I have spent the better part of a day on hold, with a company that can not give me a strait answer about the following simple question:
All I ask is when might I expect my RD-1 serial # 18xx shipped to Plainfield Indiana returned to me in working order. I am a professional photographer, I could buy another camera and had I not been given such bad service earlier today I would have gladly purchased another RD-1 for my use next week.
I as a customer will not tollerate long hold-time and the inability to give me a simple answer in a timely manner. It shouldn't be that hard. I run a business and if I were to perform my services in the manner which Epson proper has dealt with me I would surely be out of business.
As of the last year I can say that the digital imaging manufactures and services I work with and spend thousands of dollars with each year that I can endorse as professional partners are:
Buckeye Color Lab, Canton Ohio
Leaf America, digital backs
Hasselblad
Fuji Professional imaging ( Cameras and film)
Ilford black and white products.
Lastly despite your response I do not have the answer to the question that I asked of two Epson employees earlier today- which they said they would get back to me on by the end of this day. I also would like to note I spent more than 1 hour listening to hold music and talking politely to representatives that have still told me absolutely nothing!
Thank you,
-vincent walter
765-420-0955
on 9/7/07 5:49 PM,
epsonstore@ea.epson.com at
epsonstore@ea.epson.com wrote:
> Thank you for contacting the Epson Store. It is our pleasure to respond to
> your inquiry.
>
> Your email has reached Epson Accessories, Inc. (Epson Store), a subsidiary
> of Epson America, Inc. We will be happy to respond to your inquiry and
> assist you with your concern as long as you can keep your email
> correspondence to a professional level. However, Epson will not tolerate
> profanely insolent language and/or discriminatory remarks and reserves the
> right not to respond to you if your emails continue to be unprofessional.
>
> Should you require further assistance, please use the REPLY option on your
> email software and include your previous email request. If you have a
> different question, please submit another email request and we will make
> every effort to respond within two business days (excluding major
> holidays). The Epson Store business hours are 6:00 a.m. to 5:00 p.m.,
> Pacific time, Monday through Friday.
>
> Thank you for choosing Epson.
>
> Sincerely,
>
>
> Alson O.
> Epson Store
>
> ME>>> this is what I had to write to get a response: Not tidy, but clearly reflecting my state of mind.
> You know your whole operation (Epson) is full of ****. Asking folks to
> spend thousands on equipment and ink that costs more than gold. I am happy
> with your products and what they do, your customer service when things
> don't
> go well is a bunch of ****.
> -thank you,
> -vincent
> on 9/7/07 1:14 PM,
epsonstore@ea.epson.com at
epsonstore@ea.epson.com
> wrote:
>> Thank you for contacting the Epson Store. It is our pleasure to respond
> to
>> your inquiry.
>>
>> You have reached Epson Accessories, Inc. (Epson Store), a subsidiary of
>> Epson America, Inc. Let me refer you to Epson America, Inc.'s Technical
>> Support Department . It's unfortunate that you were having this issue
> with
>> that RD-1 Camera. The only Way that we can help you with it is to let you
>> Call our Customer Technical Support Imaging Department and their direct
>> number is 1-562-276-4303. I do apologize for the Inconvenience, just call
>> them and I'm sure that they will be more than happy to assist you with
> it.
(I called them as above... got the run around (lots of hold music) being asked to cal this number then that, talked to nice woman in Indiana who said she would call me back in the afternoon that never did)
>> Thank you for choosing epson.
>>
>> Should you require further assistance, please use the REPLY option on
> your
>> email software and include your previous email request. If you have a
>> different question, please submit another email request and we will make
>> every effort to respond within two business days (excluding major
>> holidays). The Epson Store business hours are 6:00 a.m. to 5:00 p.m.,
>> Pacific time, Monday through Friday.
>>
>> Thank you for choosing Epson.
>>
>> Sincerely,
>>
>>
>> Lester D.
>> Epson Store
>>
>>
>> My Epson Rd-1 (#1850) was sent to the Plainfield Indiana repair facility
>> for
>> a faulty LCD screen.
>> I want to find out if I might be able to expect delivery or a loaner???
>> Serial # is 1850
>> Additionally I only live 40 miles from the repair facility and will be
>> driving past the facility next week on the way to my assignment in
>> Cincinnati.
>> Thank you
>> --
>>
www.vincentseye.comvincent p. walter
>> 828 main st.Lafayette, Indiana 47901 USA
>> 765-420-0955 -- leave a message I check it often“it’s not the camera,
>> it’s the eye” *
>>
> --
>
www.vincentseye.comvincent p. walter
> 828 main st.Lafayette, Indiana 47901 USA
> 765-420-0955 -- leave a message I check it often“it’s not the camera,
> it’s the eye” *
>
--
www.vincentseye.com
vincent p. walter
828 main st.
Lafayette, Indiana 47901 USA
765-420-0955 -- leave a message I check it often
“it’s not the camera, it’s the eye” *
🙁 :bang: