Sejanus.Aelianus
Veteran
herry65
Newbie
If you are a working photographer, becoming a member of ASMP and PPA are really no-brainers. You get a lot of discount rates on things Photoshop, car leases, routes, etc. You also get all the good information on things acquiring. If you run into a problem and need legal help, ASMP will help give that as well.
VTHokiEE
Well-known
I thought the American business paradigm was "the business is always right"
...fixed it for you
oftheherd
Veteran
The customer is always right, especially with the airlines. Well, except when it comes to making money.
Godfrey
somewhat colored
I just saw this on "the other place" and thought it might interest our American friends.
I thought the American business paradigm was "the customer is always right"
That aphorism generally holds for small, family businesses all over the world. Big businesses are ruled by profits and procedures. I had the same thing happen to me on a British carrier when I booked a seat on a flight that was off by one day due to a destination schedule change. Even though the re-scheduled flight was only one day earlier, on a not-full plane, they charged me a change fee AND a double fare since it was now within the 7-day discount fare limit.
Corporations are not people. "The customer is always right" expresses a trust relationship between people, not between a person and a corporate entity.
G
MickH
Well-known
Hah! I thought THIS was 'the other place' :angel:
user237428934
User deletion pending
He got what he paid for because he obviously took the cheapest tickets. Tickets with free reschedule option are normally more expensive. Stupid guy.
Thardy
Veteran
This very same happened to a woman I work with. A $250 ticket turned into a $1000 after all the fees plus a new ticket. Airlines claim that the non refundable tickets are too cheap to allow changes (good service).
Gabriel M.A.
My Red Dot Glows For You
Smart of the company to create the possibility of a class action suit and get rid of customer loyalty!