How Quickly did you get your M9 Sensor Replacement?

How Quickly did you get your M9 Sensor Replacement?

  • They sent it back without replacing the sensor.

    Votes: 0 0.0%

  • 1 month

    Votes: 4 11.8%

  • 2 months

    Votes: 1 2.9%

  • 3 months

    Votes: 10 29.4%

  • 4 months

    Votes: 4 11.8%

  • 5 months

    Votes: 3 8.8%

  • 6 months

    Votes: 7 20.6%

  • 7 months

    Votes: 2 5.9%

  • 8 months

    Votes: 1 2.9%

  • 9 months

    Votes: 2 5.9%

  • 10 months

    Votes: 0 0.0%

  • 11 months

    Votes: 0 0.0%

  • 12 months

    Votes: 0 0.0%

  • longer than 12 months

    Votes: 0 0.0%
  • Total voters
    34
Rob-F

Rob-F

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Pretty much self-explanatory. The last I heard, Leica was estimating 240 days to return an M9 with a new sensor. Some are going to Germany, some are being replaced in New Jersey.
 
Not back yet

Not back yet

You might want to add an option of "still waiting". I sent mine to NJ in July and still don't have it back yet. Since the deadline for free replacement was August 1 I'll assume there was a glut of cameras sent in last summer. Quite possible there are more cameras waiting for the replacement than cameras that have been fixed and returned. Cheers! jc
 
Rob, you may want to qualify your question with before the August deadline announcement and after. Wait times increased dramatically after the announcement. Mine took twelve weeks, but that's not representative of the current state of repairs.

John
 
I started a poll like this a while back. Few people participated. I don't think members want to actually admit how long it took. It makes Leica look bad in objective terms. And we can't have that. Perhaps OP will have better luck.
 
jkcampbell said:
You might want to add an option of "still waiting". I sent mine to NJ in July and still don't have it back yet. Since the deadline for free replacement was August 1 I'll assume there was a glut of cameras sent in last summer. Quite possible there are more cameras waiting for the replacement than cameras that have been fixed and returned. Cheers! jc
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Yep, I'm in the "still waiting"group myself. It's been 6 months so far for me. I didn't add a 'still waiting" option because if someone were to click that today, their M9 could come back next week, and they couldn't update to show when they got it.
 
My replacement took just over 6 mos for MM which take longer than M ME. I didn't like it but very happy to have it back. I think that they are doing what they can to deal with a costly (to Leica) bad situation.

David
 
I sent in 2 M9s in late July just before the free sensor deadline and I got them back in November--about 4 months. Both cameras came back well adjusted and nicely packaged.

Given the apparently large number of bad sensors, reported sensor shortage, repair time and labor per camera, and nature of the product and attention to details, I think the delays are unfortunate but to be expected. Still, the frustration is undeniable. If it's any consolation, you'll get a new sensor and CLA, all on Leica's coin (and free return shipping to boot)!
 
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well, gee, I sent mine at that same time, and still waiting. Well, maybe soon . . .

I really want to try my 50mm Planar on it!
 
I brought mine into a dealer in Toronto at the end of June. Given that that was just before Canadian and American National holidays, I doubt it moved before at least July 7. Got it back November 3, so I put 5 months. Should have put 4 (bad math on my part.)
 
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ptpdprinter said:
I started a poll like this a while back. Few people participated. I don't think members want to actually admit how long it took. It makes Leica look bad in objective terms. And we can't have that. Perhaps OP will have better luck.
Click to expand...

Then probably an option should be added "Sensor still without problem". There are plenty of those out there.
 
My two M9s took about a month, which was in January 2017 at Leica Tokyo.
My M Monochrom also took about a month, and that was at Leica Melbourne in March or April 2017.
 
Bob, I think it does, but that may be because they are getting more demand. Also, in my case, I think I just got lucky in Japan with my M9s. I was visiting and took my cameras in for a sensor clean. They diagnosed The Rust and offered to take them in then and there as they had stock of the new improved sensors. As it was I had to wait a few more weeks after the cameras were discharged from hospital for a friend to bring them back home to me.
With the M9 Monochrome I sent it in on spec, and the timing worked with Leica Melbourne receiving some replacement sensors.
It's really the luck of the draw, given the production cycle of the sensors and the queue at the various service centres (are there more than four worldwide, for a reputed 40 to 50 thousand M9s sold?). Pretty hopeless hit-and-miss organisation of this giant quasi-recall though.
 
The M9 went in late July/early Aug (can't exactly remember) just prior to the free deadline. Except for a couple emails some time back, no word and no camera. I would think not much longer? I wouldn't mind having the M9 back.
 
I won't criticise Leica because they have done what they had to do and their customer base appears to be incredibly tolerant. Nikon or Canon would be crucified if one of their flagship cameras required an average of three months to rectify a problem of this magnitude.

In an odd way it's one of the things that makes Leica such a cult item ... you have to be prepared to make sacrifices and most do so with a level of acceptance and loyalty that few products command these days.
 
Keith said:
In an odd way it's one of the things that makes Leica such a cult item ... you have to be prepared to make sacrifices and most do so with a level of acceptance and loyalty that few products command these days.
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From what I've read in threads like this one, Leica users are tolerant of slow repair times because they have more than one body (or buy another one), so they aren't really affected.
 
Keith said:
I won't criticise Leica because they have done what they had to do and their customer base appears to be incredibly tolerant. Nikon or Canon would be crucified if one of their flagship cameras required an average of three months to rectify a problem of this magnitude.

In an odd way it's one of the things that makes Leica such a cult item ... you have to be prepared to make sacrifices and most do so with a level of acceptance and loyalty that few products command these days.
Click to expand...

Nikon and Canon flagship cameras simply don't develop problems that ask for such "sacrifices" in the first place...
 
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