How Quickly did you get your M9 Sensor Replacement?

[strobesync]

Entering 7th month. On February 1, 2018, Leica NJ wrote that they were waiting for sensors to come from Germany. They were then in the process of replacing sensors sent July. Went on to say mine should be done shortly. Still waiting 6 weeks later so I am not sure how they define "shortly".

 

[Huss]

My M9 needed a new sensor. The whole process took just over one month. This was not a goodwill service.

It is obvious that customers in Europe are treated much better than those in the USA. In Europe you get the camera sent to HQ in Wetzlar, which seems to be a professional operation.
In the USA we have to deal with the clown show in New Jersey.

 

[Emile de Leon]

http://media.giphy.com/media/UJR3QgkMnm7tu/giphy.gif

 

[Huss]

http://media.giphy.com/media/UJR3QgkMnm7tu/giphy.gif

Hey at least Beetlejuice knew where he was in line!

 

[Carey M]

Since my sensor replacement job was done this ”quickly”, it got me thinking that maybe most of the M9s that are applicable for the goodwill service, have had their sensors replaced by now. When I sent the camera in for service, I was warned by the local importer, that it could take up to four months.

http://media.giphy.com/media/UJR3QgkMnm7tu/giphy.gif

I feel for all the US RFF members waiting for their cameras, but this totally cracked me up 😀

 

[mlu19]

I sent mine in before the free replacement period ended and just got words back from Leica NJ that it'll be likely be back to me by end of March. It would be 7 months. Good thing is this had me start shooting film and learn to slow down again. BUT, since scanning color film is such a PITA, I cannot wait till my M9 gets back into my hands.

 

[raid]

I sent my M9 last September, and I am still waiting for it.

 

[rfaspen]

My latest email from Leica NJ. Just received today....

Dear Valued Leica Customer, Thank you for sending your equipment in for repair. We have in turn forwarded it to a third party to complete the repair. As soon as we received it back, we will return it to you. If we hear any news in the meantime, we will certainly let you know. Best regards Leica Camera USA

Also received a second Invoice for my M9 repair. It mentioned sending the camera to Germany for the repair.

Now, I'm wondering if they're just now sending my camera to Germany, after 7+ months, or if these emails are just delayed because of a back up in customer communications....

 

[Huss]

My latest email from Leica NJ. Just received today....

Dear Valued Leica Customer, Thank you for sending your equipment in for repair. We have in turn forwarded it to a third party to complete the repair. As soon as we received it back, we will return it to you. If we hear any news in the meantime, we will certainly let you know. Best regards Leica Camera USA

Also received a second Invoice for my M9 repair. It mentioned sending the camera to Germany for the repair.

Now, I'm wondering if they're just now sending my camera to Germany, after 7+ months, or if these emails are just delayed because of a back up in customer communications....

They really do not give a flying fudge cracker about their customers.

This is appalling.

 

[Ko.Fe.]

My latest email from Leica NJ. Just received today....

Dear Valued Leica Customer, Thank you for sending your equipment in for repair. We have in turn forwarded it to a third party to complete the repair. As soon as we received it back, we will return it to you. If we hear any news in the meantime, we will certainly let you know. Best regards Leica Camera USA

Also received a second Invoice for my M9 repair. It mentioned sending the camera to Germany for the repair.

Now, I'm wondering if they're just now sending my camera to Germany, after 7+ months, or if these emails are just delayed because of a back up in customer communications....

Third party usually associated with another business.
In Russia they have third party as Leica representative. This business receives sensors from Leica AG and installs it on their premises.
Maybe yours and might be mine will went this way from NJ....
Or it could be Black&Decker assembly line in Mexico. 😀

 

[Rob-F]

Or it could be Black&Decker assembly line in Mexico. 😀

Who knows, maybe B & D/Mexico will do s great job of it! 😀 😀

 

[raid]

I conveyed to a Leica marketing director that Leica users here are unhappy about the service. She forwarded my comment to Leica's repair department.

I was told by Leica NJ on FEB 24 that my M9 had been repaired and that "within the week" I would get it back. I am still waiting.

 

[robert blu]

Raid, it seems me you have very long weeks in your country 😀
I wish you to enjoy your camera and the new sensor in a short time
robert

 

[Rob-F]

I was told by Leica NJ on FEB 24 that my M9 had been repaired and that "within the week" I would get it back. I am still waiting.

Maybe it's time for an update. Is there a record of it having been shipped?

 

[Huss]

I conveyed to a Leica marketing director that Leica users here are unhappy about the service. She forwarded my comment to Leica's repair department.

I was told by Leica NJ on FEB 24 that my M9 had been repaired and that "within the week" I would get it back. I am still waiting.

Let's cut to the chase.

They lied to you.

 

[Rob-F]

I suppose you could notify them that if your M9 isn't back by Friday, they can keep it, and you will keep the M240. That might get results.

 

[ptpdprinter]

I was told by Leica NJ on FEB 24 that my M9 had been repaired and that "within the week" I would get it back. I am still waiting.

Perhaps your M9 has been repaired and they are just running short on stamps.

 

[raid]

I suppose you could notify them that if your M9 isn't back by Friday, they can keep it, and you will keep the M240. That might get results.

I just keep using the M240 until ...

 

[raid]

Perhaps your M9 has been repaired and they are just running short on stamps.

Maybe my M9 is in Germany? That could explain the delay.

 

[robert blu]

Maybe my M9 is in Germany? That could explain the delay.

DHL (and others) ships from Europe to US in one day (most of cases one night), shipment should not be a problem or a reason of delay in our globalized world today.

robert