I have the advantage that I only live 30 mi. south of their warehouse and have been able to take a camera body along to try every lens or accessory when I bought them. I have also sold gear to them and was able to sit down with their buyer and dicker. Other than wishing I had some of it back (don't most of us) I've been very satisfied. What I really miss is that 20 years ago I could go into their old place and actually walk through the warehouse and pick things out as well as just drool over stuff I'd never seen and would never be able to afford/justify buying. They routinely buy out photo stores or chains that go belly up as well as estate lots. I used to be able to go through seemingly endless boxes of odds and ends of filters, hoods, adapters, soft and hard cases and find some jewel for peanuts. Boy, were those the days! I still remember the cases of Leica gear, with the RF bodies and lenses lined up as if on parade review. I'd love to just have a picture of those equipment arrays now.