Godfrey
somewhat colored
The expert is the customer of course. Leica has always gone their own way regardless; case in point: baseplate removal on digital Ms. 🙂
I don't know what you mean. Are you intending to say that "the expert is the customer" is in opposition to what Leica is doing?
Leica's customers buy Leica cameras because the cameras work well for them. That's why I buy a Leica camera, far as I can tell that's why all my Leica owning friends bought theirs too. And over the years, Leica has indeed improved their cameras based on customer feedback many many times.
Whatever Leica is doing is inspiring lots of people to buy their products, and the incorporation of customer feedback is part of that. They wouldn't have the legendary reputation they have if they didn't keep improving the products. Good products create a good reputation, not the other way around.
They might not do exactly what any specific one person outside the company wants. No company does.