Leicastorebellevue....disappointed with...

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bobkatz

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Hi Friends....
Early in this year...I sent my Cron 90AApo through my son, at Leicastorebellevue at Seattle, WA, my Leica glass is a well cared and Little been used lens, (Im the first owner), but it suffer with a Haze at rear element...so I sent it for Service....after some time it retuned to Leicastorebellevue, my son picked up it and finally I got in my hands this december (Im living actually in Mexico)...and after a close inspection I saw the same haze at rear element:mad::mad:
What advices can You offer to me about this?




Regards...
 
Have you contacted the Leica service center that did he work? If this happened to me that would be my first step.

As an aside, if I were the customer I would like to see the name of the inspector on the return paperwork. Not an purposefully indecipherable signature. How about a telephone number to, one with a real person on the other end whose job title is:' The Buck Stops Here'.
Nah, companies are not run that way anymore.
 
Thanks Friends....
Im just in touch with Leicastore Bellevue copying mails to Leica NJ camera..lets see whats happen...
regards..
 
Is the haze on the outside of rear element or inside? If out, then clean.

But, I think it's worth e-mailing the photos to the service place and asking them to explain.
 
NY_Dan said:
Is the haze on the outside of rear element or inside? If out, then clean.

But, I think it's worth e-mailing the photos to the service place and asking them to explain.
Click to expand...


Hi....is on the outside....Im in touch with leicastorebellevue and Leica NJ, but will have notice till Next year..:rolleyes:
Thanks for your time..
 
quality staffing any store is always a problem

the idiot behind the CVS photo counter
is the same idiot behind a Leica store counter
 
If all fails, email Oliver Kaltner with an open letter that you post here. This will get things done.
 
photomoof said:
Honestly a call to Leica NJ is in order. They will take care of you.
Click to expand...

Agreed. NJ has been reasonably nice to deal with. I've had to send more lenses in for repair than I'd like, but every time (except once) they returned it in perfect condition.
 
If a service center--in this case presumably Leica New Jersey--certifies it has returned an item to spec, the retailer as well as the customer should be able to rely on that. In this case, a visual inspection by the shop would have turned up the problem (or one of them). In most cases, a visual inspection can't show whether a lens has been repaired properly, and it really should not be necessary for a retail shop to check the work of Leica's repair facility.
 
Nice people in the Bellevue Leica Store, i bought my M246 there but, i would not take anything not under warranty there for repair.
I don't think Leica stores are staffed with technical or repair skilled people, Leica stores are for displaying and selling Leica products in high end settings.
 
New Jersey service is not the best. I believe they farm things out if they get busy,

I would have mailed it myself and clearly stated the exact problem and kept a copy.

Leica will pay return postage if they screw up.
 
Did you pay by credit card? If so, you can notify them and ask that they stop payment. That should get the store's attention. Then send the lens to Sherry Krauter, DAG, etc.
 
Not all "haze" is haze, and not all "haze" can be removed. Rather than blame the store and the service have you contacted them? Have you tried the lens out with actually taking pictures?
 
Pablito said:
Why don't you just do as has been suggested and simply clean it if it is on the outside? Are you afraid to touch the glass?
Click to expand...


I think the point here is...I asked for a service with Qualifyed personnel, and paid for it.....and they made a very bad job...:eek:
 
What Bellevue says...

What Bellevue says...

Hello Friends...
Here is what Leicabellevuestore says about my "Old" Summicron...there was nothing they could do"...:eek::eek:


Comments?

Mail Attached:

Hello Roberto,


I went ahead and contacted repairs for you and I specifically asked them the reason why your lens still had fog. They let me know that with time since it is an old lens that this type of thing happens. This information was relayed to your son when he picked it up. Give me a call if you have any further questions.


Please let me know if there is anything else I can do for you.



Thank you!
Angela Hernández | Deputy Manager

Leica Store Bellevue / 221 Bellevue Square
Bellevue, WA 98004 / USA
[http://www.LeicaStoreBellevue.com<http://www.leicastorebellevue.com/]www.LeicaStoreBellevue.com<http://www.leicastorebellevue.com/> / Angela.Hernandez@LeicaStoreBellevue.com<mailto:Richard.Chalfan@LeicaStoreBellevue.com>
Telephone: (+1) 425-451-4060


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Begin forwarded message:

From: Angela Hernandez <angela.hernandez@leicastorebellevue.com<mailto:angela.hernandez@leicastorebellevue.com>>
Subject: Re: REPAIR ISSUE - Customer Repair - V29982
Date: January 4, 2016 at 4:34:14 PM PST
To: Ford Sorita <ford.sorita@leicastorebellevue.com<mailto:ford.sorita@leicastorebellevue.com>>
Cc: Ben Ryan Schwartz <BenRyan.Schwartz@leicastorebellevue.com<mailto:BenRyan.Schwartz@leicastorebellevue.com>>

Roxana mentioned today,

that the fact that the lens was so old , there was nothing they could do. I am wondering that when the lens was picked up if this message was relayed because the message under work done was in there.



Thank you!

Angela Hernández | Deputy Manager
 
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