pastafazul
Member
I think he either means "what a piece of @#$%" or "what a pisser"
andyturk
Established
If you don't get satisfaction from Robert White, try calling Epson support again. Just don't tell them you bought it from the UK. I've returned two of them now and they never asked me for proof of purchase. They did ask me where and when I bought it, but seemed more concerned with the serial number and the problems I was having. I couldn't even remember the name of the mail order place I got mine from. Epson support didn't care.
Hopefully you'll get a replacement camera from R. White. But if not, I think there's a good chance that Epson will play ball.
Hopefully you'll get a replacement camera from R. White. But if not, I think there's a good chance that Epson will play ball.
rvaubel
Well-known
pastafazul said:
This could become a big issue for the RD1. Don Goldburg of DAG is one of the most experienced independant RD1 repair guys around. But he told me he can't even get parts. So far it looks like Epson never actually repairs a camera but instead replaces it with a new one. That policy cannot go on forever as they WILL run out of NOS eventually. In your case I would want a new camera while they still have some left. I worry what will happen down the road.
Rex
iUser
Established
pastafazul said:
i understand that. but did you check the exif data to see what the shutterspeed was on both?
also, has your RD1 been flashed to a RD1S?
sf
Veteran
pastafazul said:
The RD-1 just has so many problems. The quality appears low to me. Of course, I only read about the bad things since no one will write about "My camera worked well today" . . .and this IS the first digital RF ever. So, we can and will cut it some slack.
rvaubel
Well-known
shutterflower said:
The heart of the matter is the RD1 is the only digital rangefinder available. It isn't perfect, thats for sure, but it sure beats a DSLR.
BTW: I dropped my almost perfect RD1 so its off to DAG to be fixed. I'm sure glad I still have my R3a and a darkroom. And I thought film was dead!
Rex
pastafazul
Member
so the word from robert white is they are having their epson representitive speak to epson USA to try to make them fix my camera. I hope this works. I'd hate to have to contest the credit card charge...
wintoid
Back to film
Pastafazul, are you aware of your rights? You should be covered by the UK distance selling regulations. You can find this stuff out from the DTI web site (something like http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html ). I believe any distance purchase (telephone, internet, whatever) you have a 7 working day (more than a week) honeymoon period after the date you receive the goods, during which you are entitled to "cancel your contract" with a vendor. There's no way Robert White would do you wrong, based on my experience of them, but I personally found it *very* helpful and reassuring to be aware of my rights within the UK.
Hope this helps.
Hope this helps.
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pastafazul
Member
Robert White has been very accomodateing and has offered me a full refund on my camera or an upgrade to an R-D1s. Apparently they were wrongly informed by Epson UK as to the status of the warranty. an intresting fact is that Epson UK will cover warranties on cameras bought in the USA but EPSON USA will not do the same. It really is too bad because that just made me never want to buy another epson product again. I haven't made a decision about whether to take the refund or get a new camera. I don't feel comfortable buying such an expensive camera and having to return it to the UK everytime it needs to be fixed, which seems to be often with this camera. So I may be out of the R-D1 game.