One bad experience….

My sympathies, Oleg! I too have experienced unreasonable behaviour from a particular RFF member - for the first time ever. My experience has also been that photography folks are especially decent and nice. As we speak, a Leica IIf, bought from Ergo here at RFF, is making its way back to me from a visit with Oleg.
 
Oleg,

I really sympathize with your situation. But if I may make a friendly suggestion ...

FrankS actually is a good example of what I had in mind. Frank recently had a very difficult time in a sale. He stated his side, identified his sale partner, and invited his sale partner to state his case in response, openly, so that RFF members could decide for themselves.

I think that a lot of members found Frank's method a lot more helpful, informative, and preferable than an anonymous thread.

To do otherwise is akin to yelling that someone has a live grenade in a crowded locked room, but refusing to identify who it is :angel:
 
I do agree with the previous posts, identifying the other guy, and inviting him to post his side of the story, will help the forum members to make their own decision.
 
I'm sorry to a pain but I disagree with those who would like Oleg to give names 😱
I prefer not to know who did this, I don't care about his side of the story (as I don't want to know who did this). The details of this case can remain private even if the case is abstractly stated in public. IMHO, this is not a trial, we are not a jury and, as I carefully read Oleg 's post, he does not want us to be so.

Oleg said:
I write it for asking of community member: what do you think about it? Is my position right? I am really need to know opinion of my customers and other old camera enthusiasts…
Thank you!
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My anser is: yes you did the right thing, you w ere even too gentle with him, IMO. As a prospective customer, I trust you, and I'm eager to do business with you.

Best,
Marc
 
Marc-A. said:
I'm sorry to a pain but I disagree with those who would like Oleg to give names 😱
I prefer not to know who did this, I don't care about his side of the story (as I don't want to know who did this). The details of this case can remain private even if the case is abstractly stated in public. IMHO, this is not a trial, we are not a jury and, as I carefully read Oleg 's post, he does not want us to be so.



My anser is: yes you did the right thing, you w ere even too gentle with him, IMO. As a prospective customer, I trust you, and I'm eager to do business with you.

Best,
Marc
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i agree completely.

joe
 
I think that the problem here is we all trust and admire Oleg for his work, much the same as Luigi. Masters of their craft with excellent reputations.

However. If this person DOES feel so strongly that they had to badmouth Oleg, why have they not pushed the issue here already?
 
Hi Oleg,

It sounds as if your intentions are good, but there are always 2 sides (or more) to a story of dispute, and an internet forum of unauthenticated individuals is not a proper place to resolve these disputes.

That said, for your future sales, I recommend you state the exact condition of your parts, and also, either state that they are for sale "as-is" (don't assume another repair person is at your level of expertise), and if you are offering a return period, clearly state that the return must be within a certain specified time, so that you can progress with your business and not be burdened with issues from long ago.

Unfortunately, the cost of doing business online is that as your volume increases, there will be problems that arise.

I wish you success with your business, but I cannot respect anyone's judgement on this issue based on the information provided in this thread, nor do I condone the use of internet forums to badmouth individuals or to publicly post portions of their personal emails to you without their explicit permission.
 
ampguy said:
I wish you success with your business, but I cannot respect anyone's judgement on this issue based on the information provided in this thread, nor do I condone the use of internet forums to badmouth individuals or to publicly post portions of their personal emails to you without their explicit permission.
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As no name was revealed, I see it more as way to vent than badmouthing.
 
My experience with Oleg has been most positive, I'm a repeat customer.

One transaction in particular stands out and reveals his character to me. I sent a Kiev 4M to him for repair, had a torn shutter ribbon. He wrote me back and explained that there were other parts missing, etc. and that it was not really repairable. Instead, for the price of a CLA, he sent me a Kiev 4 in replacement and it was better cosmetically than the newer camera that I sent and it was smooth as glass.

I know from my dealings that Oleg is honorable. I don't really want to know the identity of the other party that Oleg is writing about, but I hope the fellow chimes in with his take on all of this.

Regards,
Greg
 
ampguy said:
That said, for your future sales, I recommend you state the exact condition of your parts, and also, either state that they are for sale "as-is" (don't assume another repair person is at your level of expertise), and if you are offering a return period, clearly state that the return must be within a certain specified time, so that you can progress with your business and not be burdened with issues from long ago.
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I have to respectfully disagree.
I spent some time as a bench tech for a small company that repaired precision electronics. We had a policy of not selling parts to individuals. People would attempt to install parts who where not qualified to do so. They would try to return parts that they had broken white attempting to improperly install parts. We had folks who would attempt to return the bad part after a repair. It was more hassle than it was worth for the sales.

I think Oleg is being very generous in supplying parts for sale. His business does not depend on the sale of parts. Anyone who buys parts for equipment that has been out of production for as long as these cameras have should have the expectation that they will be shelf bound and know how to handle those problems. If they do not have the required knowledge or expertize to handle those problems then they are SOL as far as I am concerned.
 
My experience with Oleg was perfect. The camera I sent him for a CLA arrived working as a new one (zorki 3m :51 year old). Good comunication too.

Oleg, welcome at RFF, if you make a search you´ll see your name a lot here in RFF.
Iñaki
 
I prefer not to know who did this, I don't care about his side of the story (as I don't want to know who did this). The details of this case can remain private even if the case is abstractly stated in public.
Click to expand...

That is your right. And it is easily exercised by not reading the name or threads like this :angel:

IMHO, this is not a trial, we are not a jury
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Actually, we are ... everytime we make a 'judgment' about whether we want to buy from or sell to someone, we are making a judgment about that person. Whether he/she is reliable, whether they are reasonable, whether it would be a good person to work with. Those are all judgments we make as both buyers and sellers.

That is, afterall, what the purpose of a feedback system is. What, one might ask, is the point of a feedback thread on RFF, or feedback on Ebay, if not to inform you in your 'judgment' of whether you choose to do business with a person or not?

I respect those who don't wish to know. I encourage you to exercise that right without precluding the rights of those who do wish to know.

Someone decided to cry foul. All I'm suggesting is that if you cry foul, please at least make it a cry that has some practical purpose and benefit to our community.

Otherwise, it merely stirs up emotions and promotes a mood of distrust with no practical purpose.

USE THE FEEDBACK SYSTEM if you wish ... otherwise, settle this between yourselves in private 😉
 
Hi all,
I am another satisfied customer of Oleg, and fully expect to be so again in the future.

After the post a couple above this one, I'd just like to point out that the details about parts etc are actually quite clear on Olegs site. Creases in shutter ribbon material are not a dramatic problem - the stuff is pretty tough & flexible and is used under tension anyway. It's not the sort of thing one would expect to be shipped between two bits of plywood for example.

It is a surprise to me that a customer would try to 'negotiate' a reduction in price after payment, delivery and acceptance of an order. This is not what we see from the US during my worktime dealings with american customers (or any customers in fact).

Also, I don't think we should worry about knowing the name of Olegs customer - after a couple of reasonable attempts at problem resolution, it is a no-win situation and we should just get on with life. (That sounds rather patronising, but there are more things to worry about . . dare I mention Kodachrome ???)

Rgds, MartinP
 
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MartinP said:
Hi all,
I am another satisfied customer of Oleg, and fully expect to be so again in the future.

After the post a couple above this one, I'd just like to point out that the details about parts etc are actually quite clear on Olegs site. Creases in shutter ribbon material are not a dramatic problem - the stuff is pretty tough & flexible and is used under tension anyway. It's not the sort of thing one would expect to be shipped between two bits of plywood for example.

It is a surprise to me that a customer would try to 'negotiate' a reduction in price after payment, delivery and acceptance of an order. This is not what we see from the US during my worktime dealings with american customers (or any customers in fact).

Also, I don't think we should worry about knowing the name of Olegs customer - after a couple of reasonable attempts at problem resolution, it is a no-win situation and we should just get on with life. (That sounds rather patronising, but there are more things to worry about . . dare I mention Kodachrome ???)

Rgds, MartinP
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Hi Martin! Another Dutchman I see. Dont worry about Kodachrome (yet), I bought (on order) the stuff two weeks ago from Calumet, Rotterdam and developing through the German central was under a week.:angel:
 
Thank you to all! Now I am sure in my point....
So.... That guy read this topic....
I received email from him:
"I saw your silly rant on Rangefinderforum. Hilarious.
I'm putting the shutter curtain material up for auction on eBay,
worldwide, of course, with many high-res images to detail
the flaws in the material. A response to your nonsense will be posted
on RFF with a link to the auction. We will let the community decide.
I find it very, very interesting that you have never addressed the
fundamental question in this transaction: The condition and quality
of the shutter curtain material. It is simply not suitable for installation.
And if this is what you're putting in the cameras you repair, then
people need to know about it.
Once again, I encourage you to either send me a replacement sheet
or send the dollar equivalent in pre-made shutter curtains.
Frankly, I'm a little suprised you posted your message. I thought
you were more intelligent than this. You've hurt yourself."

If I can believe we will get other side story soon....
I think he will courageous to name himself..
 
ok

ok

I'm making popcorn now 🙄


Oleg said:
Thank you to all! Now I am sure in my point....
So.... That guy read this topic....
I received email from him:
"I saw your silly rant on Rangefinderforum. Hilarious.
I'm putting the shutter curtain material up for auction on eBay,
worldwide, of course, with many high-res images to detail
the flaws in the material. A response to your nonsense will be posted
on RFF with a link to the auction. We will let the community decide.
I find it very, very interesting that you have never addressed the
fundamental question in this transaction: The condition and quality
of the shutter curtain material. It is simply not suitable for installation.
And if this is what you're putting in the cameras you repair, then
people need to know about it.
Once again, I encourage you to either send me a replacement sheet
or send the dollar equivalent in pre-made shutter curtains.
Frankly, I'm a little suprised you posted your message. I thought
you were more intelligent than this. You've hurt yourself."

If I can believe we will get other side story soon....
I think he will courageous to name himself..
Click to expand...
 
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