Overly opaque film base?

Coldkennels

Barnack-toting Brit.
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Feb 26, 2011
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Location
Tunbridge Wells, England.
I just got a roll of film back from the local lab and it's completely unscannable. It's some old Agfa APX 400 in 35mm - outdated 2002, but I bought it from a guy I know who keeps all his film in cold storage, so it should be fine. In theory.

However, the negs have come back almost completely opaque; there's a very faint latent image looking at them from the front, but the negatives are so dark that you can barely see a single thing on them, even when held up to the light. But when you flip them over, the image can be seen (relatively) clearly!

So what's the problem? I know it's hard to tell without seeing them in person, but is it likely to be a processing error? Do I go back to the lab and complain?
 
I managed to get a scan, but my little Canoscan was struggling to even find anything. The images could possibly be salvaged with some serious post-processing. I'm just curious as to what the hell happened.
 

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I agree with haempe, if the negs have a milky look they have not had adequate fixing..... if you happen to have any fixer try refixing a strip
 
Fix them again. Try presoaking in tepid water forva bit to gentle swell the emultion. Prepair for the chance of slightly more grain than normal.
 
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