giellaleafapmu
Well-known
Dear All,
I recently tried to buy a new lens and some other stuff from a very well-known dealer from the US (I guess he might even be the best known).
The whole order was what I would call "middle size" (around 900 US$). After a few days I received an e-mail message asking for some details of my credit card. I gave the details. I received another message with requests of more messages. After checking it was a genuine message I gave the details. Then nothing...nothing and more nothing.
After almost two weeks I asked to please send the stuff or tell me what was going on (card was charged) and after a few days without an answer they canceled my order. No explanation (of course my card is fine!), nothing. The only reason I can see is the country I am in (a South American one).
Is this common behavior? Of course, I now do not want to buy stuff from them but is there not a law which somehow oblige to sell if the client is paying or at least to give clear explanations of the reasons why a card is rejected? How/to whom should I complain?
GLF
I recently tried to buy a new lens and some other stuff from a very well-known dealer from the US (I guess he might even be the best known).
The whole order was what I would call "middle size" (around 900 US$). After a few days I received an e-mail message asking for some details of my credit card. I gave the details. I received another message with requests of more messages. After checking it was a genuine message I gave the details. Then nothing...nothing and more nothing.
After almost two weeks I asked to please send the stuff or tell me what was going on (card was charged) and after a few days without an answer they canceled my order. No explanation (of course my card is fine!), nothing. The only reason I can see is the country I am in (a South American one).
Is this common behavior? Of course, I now do not want to buy stuff from them but is there not a law which somehow oblige to sell if the client is paying or at least to give clear explanations of the reasons why a card is rejected? How/to whom should I complain?
GLF