saxshooter
Well-known
Wayne, I agree with you. For work I lug around two huge Canon EOS 1D Mark II bodies and all the 2.8 zooms. When not working, I wanted a small digital camera that I can use my Leica M lenses on. Right now, it is the ONLY game in town. So we compromise, on price and QC.
Cheers, Charlie
Cheers, Charlie
rvaubel
Well-known
Vencha
Believe me, we know we are on the bleeding edge.
An earlier adopter
Rex
Believe me, we know we are on the bleeding edge.
An earlier adopter
Rex
saxshooter
Well-known
So here's the end to the story:
Upon sending my broken 45xx camera to Epson Warranty Repair, I have received a refurbished 18xx camera back. So far, no problems at all. Only looks slightly used (feet on the bottom have brassed) but RF and framelines seem spot on. My 45xx had an extrememly scratched up screen and brassing around the edges, so I kinda got a new camera. I ran the firmware upgrade and 1600 looks smooth and buttery.
Packing slip says it is a refurbished camera which is a warranty repair that "replaces unrepairable unit". The ship date was May 25 and I received it May 30.
But you know what?
When I called Epson Warranty Service on Friday, May 26 to ask the status of the camera, they said that it would take 7-10 business days (they received the camera May 23) and they asked me to check back later (but my packing slip says the camera was shipped out to me May 25! One day before this call!)
So I call back on Weds, May 29 to check the status of the repair, and heard the woman at Epson Customer Service typing and typing and typing on her keyboard, and she said that it was "scheduled" to ship on Friday, June 2, but no guarantees. I then told her that I'd call again on Friday to check.
But voila, it arrived on the 30th.
I got the impression that there is a serious disconnect within Epson Warranty Service. They obviously did not know that a refurbished camera was already on its way to me. When I asked early on if I would get some sort of tracking number for the camera when it was on its way back to me, they couldn't give me an answer.
Well, out of this entirely bizarre experiece I got an older serial numbered but working camera. The firmware update seems good. But I also got a bonus -- in the refurbished package I also got along a new set of instruction manuals, CD's, and "free gift of camera bag card" (which I mailed in the last time and never got), I got another Epson battery and charger set. Woo hoo!
Now, until the next breakdown....
Charlie
Upon sending my broken 45xx camera to Epson Warranty Repair, I have received a refurbished 18xx camera back. So far, no problems at all. Only looks slightly used (feet on the bottom have brassed) but RF and framelines seem spot on. My 45xx had an extrememly scratched up screen and brassing around the edges, so I kinda got a new camera. I ran the firmware upgrade and 1600 looks smooth and buttery.
Packing slip says it is a refurbished camera which is a warranty repair that "replaces unrepairable unit". The ship date was May 25 and I received it May 30.
But you know what?
When I called Epson Warranty Service on Friday, May 26 to ask the status of the camera, they said that it would take 7-10 business days (they received the camera May 23) and they asked me to check back later (but my packing slip says the camera was shipped out to me May 25! One day before this call!)
So I call back on Weds, May 29 to check the status of the repair, and heard the woman at Epson Customer Service typing and typing and typing on her keyboard, and she said that it was "scheduled" to ship on Friday, June 2, but no guarantees. I then told her that I'd call again on Friday to check.
But voila, it arrived on the 30th.
I got the impression that there is a serious disconnect within Epson Warranty Service. They obviously did not know that a refurbished camera was already on its way to me. When I asked early on if I would get some sort of tracking number for the camera when it was on its way back to me, they couldn't give me an answer.
Well, out of this entirely bizarre experiece I got an older serial numbered but working camera. The firmware update seems good. But I also got a bonus -- in the refurbished package I also got along a new set of instruction manuals, CD's, and "free gift of camera bag card" (which I mailed in the last time and never got), I got another Epson battery and charger set. Woo hoo!
Now, until the next breakdown....
Charlie
loretdem
Established
It seems clear that interdepartmental communication at EpsonUSA corporate is rather sketchy. It's important to keep calling them as things won't just move along on their own. Nice going and I'm really glad it all worked out for you. Now you can get rid of those Canonssaxshooter said:
-Carlos NY
saxshooter
Well-known
Actually Carlos with my experience I didn't need to call them at all. They got the camera, and they shipped one back out 2 days later.
All those phone calls I made did not put me in contact with anyone who actually knew that all had happened. By the time I made the first call after shipping the camera, one was already on its way back to me. Thats why it is so bizarre. But I guess it's a good sign that the right thing did happen -- it was within the warranty period and I got a replacement.
Regards, Charlie
All those phone calls I made did not put me in contact with anyone who actually knew that all had happened. By the time I made the first call after shipping the camera, one was already on its way back to me. Thats why it is so bizarre. But I guess it's a good sign that the right thing did happen -- it was within the warranty period and I got a replacement.
Regards, Charlie