Received my third camera today and the same viewfinder problem!

D

driggett

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Argh! Epson customer service was gracious enough to send me a replacement camera before I sent my second one in. Unfortunately they were out in Indiana and found a camera on the docks in Long Beach, CA. The serial number is 9 less then my current one which raised my suspicions. I received it yesterday and yes it has the same frame lines being off by 1.5 to 2 degrees. It is even noticeable in the playback window. I have fired off an email to the customer service rep and see what they do this time. I am getting frustrated with this whole affair. Maybe I should just go out and buy a pin hole camera!
Cheers,
Chris
 
LCT,
Thanks for the info. Unfortunatly the rangefinder is not out of alignment just the frame lines are crooked. I wonder If he could fix that. My camera's serial number is abovt 19xx so it is not the early batch the poster in your link refered to. I will contact him an see what he has to say.
Thanks,
Chris
 
Chris... my sympathies, having been through the same process. I do think we should persist until Epson sort out these issues; letting them off the hook re QA grates even more than putting up with a sub-standard product.

I'm tending to think that Epson didn't expect this camera to be taken seriously except as a status symbol. However, when it works, it works soooo good it's worth persisting. And I suspect we may never see anything else like it!

My first camera had s/n 002449, and a good v/f. Second and third were around 0034xx and had dodgy v/f frames. Then I got (from another supplier) one with s/n 0025xx and that's ok. It seems to me that there was a dicky batch around the 3000's. Does that fit your experience?

best of luck
Phil
 
My serial #s were 17xx to start out with and everything okay except for a scratched ccd unit. My second and third cameras which had frame line problems were 193x and 192x. So I would say the 19xx batch seems to have the frame line problems.
I will keep persisting with Epson unitl I get a camera that is perfect or nearly perfect. This is what I expect for $3000.
Thanks,
Chris
 
Just got a response from EPson They are trying to find out now through advanced support what is going on.
Here is an excerpt of the email.
" This is a new camera that was sent to you and I'm not sure why you are having these issues. I will need to check with our advanced product support department and advise them what is going on with these units.
For now though, please send back your original camera, and I will be in touch regarding the one you just received after I speak with our APS department.
"

I hope for the best.
Cheers,
Chris
 
email dag. maybe he fixes crooked framelines. i think it makes more sense to fix it than hope the next one is fine.
 
I just got off the phone with DAG and he said he has not done that before but is willing to give it a try and it should be doable. I asked him how much and how long he said around $50 and about a week. I will wait to see what Epson has to say and I will decide then.
Cheers,
Chris
 
If DAG can fix the alignment and the camera is fine otherwise I think that option is worth considering. Ask Epson to cover the cost of repairs and shipping.

Sean
 
Sean,
Should I say that it was okayed for them to cover the cost of a DAG repair by the offical Epson liason person? ;-)
 
Me...? I'm not an official Epson anything. I just think Epson should get a repair and adjustment program together rather than just replacing cameras.

Cheers,

Sean
 
Sean.... sorry if I lost the plot somewhere, but what happened about that conference call you were going to have with the Epson people? I guess they're following all this stuff? Any news?

cheers
Phil
 
Phil,

The conference call has been rescheduled twice by Epson's PR firm. Needs to be rescheduled again but they haven't suggested a new date and time yet.

Cheers,

Sean
 
Well I just got done talking with someone in Epson's second level support. He took down my history with the R-D1s and was going to pass it to Advanced Product support. I gave him a link to this website for more information. He said he had not heard of these problems. He said that someone from the advanced product support should be giving me a call within the next couple of business days.
Hope for the best,
Chris
 
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