Scanner problem! Need Help!

Rhodes

Time Lord
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Aug 17, 2007
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I have a HP Scanjet 3570c scanner! During the time of my old PC (Win Xp, SP2) , I had this problems: Any time I got the scanner working I had messages of needing to install again the drivers and etc, I just canceled and move on. The software worked fine. And after some using time, I got a message saying that the device was not correctly connected and to check the cable/conections and etc. I resolved this by rebooting the PC and everything was fine again.

A few months ago I change my pc for a new one, still have XP (SP3) and installed the scanner and my old printer (HP PhotoSmart 1000). I got same problems with the scanner because after instalation, I could launch the HP director. After some exploration in the Hp web site, I found a pacth that correct this problem.
But I retain the problem after some use, I got the message saying that the device was not correctly connected and to check the cable/conections and etc. I resolved this by rebooting the PC (again) and everything was fine again.

This week I change my printer. The old one got damage and so got a new one (just printer, not a combo) and installed the programs/drivers. I got a new HP director/launcher program and etc, that besides the printer, I had the scanner opions and etc.
Oki, fine by me. Yesterday I developed 2 films and today began to scan it. A few moments ago I got the same error message (saying that the device was not correctly connected and to check the cable/conections and etc). Oki, let's rebbot the PC and continue scanning, but this time the error continued.
Already I desintaled the drivers and etc a few times and re-installed and noting (also I had some error withs the printer hp sofware or something, arrgghhh). The HP launcher just detectets the printer and no scanner. If I go directly to the scanning program/software it display the massage or not detecting the scanner and etc.

Right, any got the same head pain with a simmilar problem? Any advice ho to resolve it? Or should I by a new scanner?
 
Did you check the USB-cables ? I once had similar problems with a Canon 8800F which only resolved after i started using another USB cable.
 
This probably isn't helpful but I once had connection problems with an HP scanner that was resolved when I replaced it with an Epson scanner.
 
Yes, I change the cable this morning, the same. Also I tried to install the scanner in the old laptop of my mother. The computer didn't detected any new hardware and after the installations of drivers and program, it didn't displayed the scanning program. Possibly the scanner died or it's a problem in the power cable or system.
@Leigh, yes, my second option ins a new scanner, epson and with medium format negative scanning option!


PS: Small update. Foud out the problem. The power transformers burn out. I thought that was a software problem, after all it was a more simple cause.
 
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