emraphoto
Veteran
well here it is 1.5 months after i purchased my m8 and STILL i have no m8. as a matter of fact i have shot an entire three or four frames with my m8. three of the four frames produced vertical lines... most of you know the rest of the story from here.
after many, many frustrating phone calls with leica the m8 was returned to montreal today! imagine my excitement! i drove through the montreal traffic to the dealer (who are not the original point of sales and have been very, very helpful) and suprise suprise there's an m8 body. no battery, no charger, no strap no nothing. basically as useless as a hammer.:bang: :bang: :bang: (i had originally returned the whole package to leica and noted on the weigh bill such. on the return weigh bill it also stated the full package was supposedly there)
i cannot put into words how comletely dissapointed and frustrated i have become. if i was able at this point, i would return the m8 for my purchase price. however as leica gleefully stated "we'll take care of it" when the issue arose and i chose leica over paying to ship it back to the original dealer i am 1/ well beyond the 30 day return policy and 2/ don't even have the complete package to return.
one would think that a quick call to leica usa (new jersey) would alleviate all problems however that was the most frustrating experience in my 20 years of camera purchasing. 1/ it was only after demanding they return my call or email did they call me back 2/ they originally promised me it would be sent back the folowing week 3/ when it became obvious that wasn't going to happen they claimed they would have a tech look at it right away and would send it asap. i had purchased the camera for a trip i had taken over the holidays and was clear about this. 4/ they totally failed to do ANYTHING with the camera for a couple of weeks and then claimed they would replace it. they informed me it would be sent out on the following monday. by wednesday i had received no notice or camera so i rang them up... oh, guess what! IT HADN"T GONE ANYWHERE! it was still in new jersey! 5/ after me demanding that they send a replacement immediately they did. with absolutely nothing else. completely useless to me. not even warranty cards!
i do of course understand the nature of buisiness and that folks get busy. however this has gone beyond anything tolerable. leica usa's complete lack of interest in my problems has disheartened me.
so what i'm hoping is that someone here knows the email address of "somebody up the ladder" so to speak who can get me the complete, functioning package i paid for. i need someone way up there as most of the folks at leica usa (mr fisk and the lot) have proven to be completely useless to me.
any help you might offer up will be greatly aprreciated.
cheers
john
after many, many frustrating phone calls with leica the m8 was returned to montreal today! imagine my excitement! i drove through the montreal traffic to the dealer (who are not the original point of sales and have been very, very helpful) and suprise suprise there's an m8 body. no battery, no charger, no strap no nothing. basically as useless as a hammer.:bang: :bang: :bang: (i had originally returned the whole package to leica and noted on the weigh bill such. on the return weigh bill it also stated the full package was supposedly there)
i cannot put into words how comletely dissapointed and frustrated i have become. if i was able at this point, i would return the m8 for my purchase price. however as leica gleefully stated "we'll take care of it" when the issue arose and i chose leica over paying to ship it back to the original dealer i am 1/ well beyond the 30 day return policy and 2/ don't even have the complete package to return.
one would think that a quick call to leica usa (new jersey) would alleviate all problems however that was the most frustrating experience in my 20 years of camera purchasing. 1/ it was only after demanding they return my call or email did they call me back 2/ they originally promised me it would be sent back the folowing week 3/ when it became obvious that wasn't going to happen they claimed they would have a tech look at it right away and would send it asap. i had purchased the camera for a trip i had taken over the holidays and was clear about this. 4/ they totally failed to do ANYTHING with the camera for a couple of weeks and then claimed they would replace it. they informed me it would be sent out on the following monday. by wednesday i had received no notice or camera so i rang them up... oh, guess what! IT HADN"T GONE ANYWHERE! it was still in new jersey! 5/ after me demanding that they send a replacement immediately they did. with absolutely nothing else. completely useless to me. not even warranty cards!
i do of course understand the nature of buisiness and that folks get busy. however this has gone beyond anything tolerable. leica usa's complete lack of interest in my problems has disheartened me.
so what i'm hoping is that someone here knows the email address of "somebody up the ladder" so to speak who can get me the complete, functioning package i paid for. i need someone way up there as most of the folks at leica usa (mr fisk and the lot) have proven to be completely useless to me.
any help you might offer up will be greatly aprreciated.
cheers
john
nikon_sam
Shooter of Film...
Sorry I can't help with this on going problem but I can offer up prayers while I'm on my knees thanking God I shoot with Nikon film gear...
If they (Leica) finally get a complete camera to you do you plan on keeping and using it??? or are you at the point where you want to give up on the whole M8 thing???
Again, sorry for your problems...
If they (Leica) finally get a complete camera to you do you plan on keeping and using it??? or are you at the point where you want to give up on the whole M8 thing???
Again, sorry for your problems...
NickTrop
Veteran
It might sound crazy, but the Leica CEO's name should be readily available. After what you've been through, I might "overnight" or "priority mail" a letter to him outlining your experience. I would include names, and I would snail mail copies to the folks in NJ. Your situation is ridiculous, especially in light of the cost of this camera.
ferider
Veteran
Like Nick said. They should have given you a replacement immediately.
It was a new camera after all.
Sorry for your troubles.
Roland.
It was a new camera after all.
Sorry for your troubles.
Roland.
emraphoto
Veteran
i am so deeply dissapointed with leica i do not know if i will keep the m8 or purchase another leica product again (which is a shame as i have been on leica m's for many, many years). unfortuneatly my camera's are not hobby's and need to pay for themselves... i am not sure i can rely on leica. that is most dissapointing as it was for me the cornerstone of the m's.
at this point all i can hope for is a functioning complete package that i paid for.
i also feel as though i have a bit of egg on my face as i have been a stubborn leica supporter blind to the fact that they really have to pull their heads out of their as... well you know.
at this point all i can hope for is a functioning complete package that i paid for.
i also feel as though i have a bit of egg on my face as i have been a stubborn leica supporter blind to the fact that they really have to pull their heads out of their as... well you know.
wolves3012
Veteran
Not sure how Canada deals with these things but in the UK you would be legally entitled to a complete refund....and that's exactly what I'd demand too! That's pretty appalling treatment for any item, doubly so for an expensive camera and triply so for a brand that purports to be as good as Leica!
Gabriel M.A.
My Red Dot Glows For You
Leica USA is headquartered right in the heart of "Who Cares!" country, where most of the "Who Cares" posts come from.emraphoto said:
I had slower-than-French-bureaucracy experiences with them too.
Good luck!
Keith
The best camera is one that still works!
emraphoto said:
This is a story no M8 owner wants to hear ... god help me if anything happens to mine living in this outpost known as Australia. If this is endemic of Leica USA's attitude and the sort of people Leica themselves are appointing to distribute their product around the world then they need a wake up call. I would be writing the longest angriest letter I could muster and making sure it got to some CEO in Germany!
What a friggin' nightmare ... you have my utmost sympathy and condolences and I wish you a quick resolution to this bullsh*t.
emraphoto
Veteran
sitemistic said:
and that's a damn shame.
jaapv
RFF Sponsoring Member.
Complain to Solms. They should whip your local distributor into providing decent service.
CK Dexter Haven
Well-known
"i do of course understand the nature of buisiness and that folks get busy."
If that's their excuse, then they must be perennially busy. I had much the same experience with Leica, when i bought a new 50mm Summilux-ASPH.
The lens, from the beginning, was soft. My $30 Jupiter-3 outperformed it by a wide margin. I sent it to Leica NJ, and they supposedly tested it and found nothing wrong. This, mind you, took about two months. When they returned it, i tested it again, and had to return it a second time. I sent the test images, comparing it to three other lenses, showing the Leica to be easily the poorest-performing in the lot. They eventually sent it to Solms. During all of this, my calls and emails were not returned, and communication was practically nil. Promised dates passed, and still there was no explanation or delivery.
In the end, i think it took more than 3 or 4 months before i ever got to shoot a real roll of film with that lens. Ridiculous, shoddy service. I'm pretty sure i won't ever be buying anything New from Leica.
If that's their excuse, then they must be perennially busy. I had much the same experience with Leica, when i bought a new 50mm Summilux-ASPH.
The lens, from the beginning, was soft. My $30 Jupiter-3 outperformed it by a wide margin. I sent it to Leica NJ, and they supposedly tested it and found nothing wrong. This, mind you, took about two months. When they returned it, i tested it again, and had to return it a second time. I sent the test images, comparing it to three other lenses, showing the Leica to be easily the poorest-performing in the lot. They eventually sent it to Solms. During all of this, my calls and emails were not returned, and communication was practically nil. Promised dates passed, and still there was no explanation or delivery.
In the end, i think it took more than 3 or 4 months before i ever got to shoot a real roll of film with that lens. Ridiculous, shoddy service. I'm pretty sure i won't ever be buying anything New from Leica.
Bill Blackwell
Leica M Shooter
Your story sent chills up and down my spine as I read it! When I purchased my M8, it had problems, but my Leica dealer (Tony Rose at Popflash) handled everything for me, first replacing it, then and including returning the replaced camera to Leica for a VF adjustment.
And BTW, it was my idea to send the second camera back to Leica - he had offered to replace that one too.
And BTW, it was my idea to send the second camera back to Leica - he had offered to replace that one too.
emraphoto
Veteran
bitte
william
one of the most frustrating things in this whole chain of events is that i'm completely at leica's mercy. i canot return the camera to the dealer as i don't have the complete package and time has run out. i can't do a damn thing but sit here and write emails to people at leica. pretty crappy experience... i agree, it'll be a frosty day you know where before i'll be buying a new leica anything.
william
one of the most frustrating things in this whole chain of events is that i'm completely at leica's mercy. i canot return the camera to the dealer as i don't have the complete package and time has run out. i can't do a damn thing but sit here and write emails to people at leica. pretty crappy experience... i agree, it'll be a frosty day you know where before i'll be buying a new leica anything.
emraphoto
Veteran
email to solms sent. very very angry email to solms sent naming names.
Trius
Waiting on Maitani
John: This is really sad. My condolences.
I could also say something about that "frosty day you know where" ... I have actually hoped for that since I'm waiting since 1967 ...
I could also say something about that "frosty day you know where" ... I have actually hoped for that since I'm waiting since 1967 ...
M. Valdemar
Well-known
I would have also included a link to this thread.
And you should follow-up with a hard copy sent as a registered letter.
And you should follow-up with a hard copy sent as a registered letter.
M. Valdemar
Well-known
The above post by NWM leads me to believe that there is a substantiaL portion of this story which has not been revealed by the OP.
emraphoto
Veteran
im not sure where mr webmaster is coming from... i didn't discard the box. i sent it back to leica with the m8 in it. along with all the goodies.
i spoke with mr eli kurland as mentioned and decided to try my luck with leica as they assured me they "would take care of it".
i'm not entirely sure m valdemar that i am comfortable with what you are insinuating.
the story is as the story has been told...
i spoke with mr eli kurland as mentioned and decided to try my luck with leica as they assured me they "would take care of it".
i'm not entirely sure m valdemar that i am comfortable with what you are insinuating.
the story is as the story has been told...
emraphoto
Veteran
perhaps you would like to read the original post for reference
http://www.rangefinderforum.com/forums/showthread.php?t=51171&page=3
http://www.rangefinderforum.com/forums/showthread.php?t=51171&page=3
Athena
Well-known
Why should anyone have to do this!endustry said:
This isn't some commonplace consumer electronic item (or, at least it's not supposed to be).
Leica is supposedly selling a top of the line item - why should any consumer at all, much one purchasing such a specialized luxury good have to grovel on YouTube in order to (hopefully) obtain recompense?
If we've dropped down to such a low in society that we have to resort to publicly "shaming" a company that, heretofore, prided itself on the quality of both its products and its service to its clients, in order for them to do "right" then we are in real trouble.
Contact them directly in Germany. Let them know the crap service you getting from Leica USA.
But forget the YouTube gig. That might work for toasters and microwave ovens but this is a very different level of consumer complaint.
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