emraphoto
Veteran
well here it is 1.5 months after i purchased my m8 and STILL i have no m8. as a matter of fact i have shot an entire three or four frames with my m8. three of the four frames produced vertical lines... most of you know the rest of the story from here.
after many, many frustrating phone calls with leica the m8 was returned to montreal today! imagine my excitement! i drove through the montreal traffic to the dealer (who are not the original point of sales and have been very, very helpful) and suprise suprise there's an m8 body. no battery, no charger, no strap no nothing. basically as useless as a hammer.:bang: :bang: :bang: (i had originally returned the whole package to leica and noted on the weigh bill such. on the return weigh bill it also stated the full package was supposedly there)
i cannot put into words how comletely dissapointed and frustrated i have become. if i was able at this point, i would return the m8 for my purchase price. however as leica gleefully stated "we'll take care of it" when the issue arose and i chose leica over paying to ship it back to the original dealer i am 1/ well beyond the 30 day return policy and 2/ don't even have the complete package to return.
one would think that a quick call to leica usa (new jersey) would alleviate all problems however that was the most frustrating experience in my 20 years of camera purchasing. 1/ it was only after demanding they return my call or email did they call me back 2/ they originally promised me it would be sent back the folowing week 3/ when it became obvious that wasn't going to happen they claimed they would have a tech look at it right away and would send it asap. i had purchased the camera for a trip i had taken over the holidays and was clear about this. 4/ they totally failed to do ANYTHING with the camera for a couple of weeks and then claimed they would replace it. they informed me it would be sent out on the following monday. by wednesday i had received no notice or camera so i rang them up... oh, guess what! IT HADN"T GONE ANYWHERE! it was still in new jersey! 5/ after me demanding that they send a replacement immediately they did. with absolutely nothing else. completely useless to me. not even warranty cards!
i do of course understand the nature of buisiness and that folks get busy. however this has gone beyond anything tolerable. leica usa's complete lack of interest in my problems has disheartened me.
so what i'm hoping is that someone here knows the email address of "somebody up the ladder" so to speak who can get me the complete, functioning package i paid for. i need someone way up there as most of the folks at leica usa (mr fisk and the lot) have proven to be completely useless to me.
any help you might offer up will be greatly aprreciated.
cheers
john
after many, many frustrating phone calls with leica the m8 was returned to montreal today! imagine my excitement! i drove through the montreal traffic to the dealer (who are not the original point of sales and have been very, very helpful) and suprise suprise there's an m8 body. no battery, no charger, no strap no nothing. basically as useless as a hammer.:bang: :bang: :bang: (i had originally returned the whole package to leica and noted on the weigh bill such. on the return weigh bill it also stated the full package was supposedly there)
i cannot put into words how comletely dissapointed and frustrated i have become. if i was able at this point, i would return the m8 for my purchase price. however as leica gleefully stated "we'll take care of it" when the issue arose and i chose leica over paying to ship it back to the original dealer i am 1/ well beyond the 30 day return policy and 2/ don't even have the complete package to return.
one would think that a quick call to leica usa (new jersey) would alleviate all problems however that was the most frustrating experience in my 20 years of camera purchasing. 1/ it was only after demanding they return my call or email did they call me back 2/ they originally promised me it would be sent back the folowing week 3/ when it became obvious that wasn't going to happen they claimed they would have a tech look at it right away and would send it asap. i had purchased the camera for a trip i had taken over the holidays and was clear about this. 4/ they totally failed to do ANYTHING with the camera for a couple of weeks and then claimed they would replace it. they informed me it would be sent out on the following monday. by wednesday i had received no notice or camera so i rang them up... oh, guess what! IT HADN"T GONE ANYWHERE! it was still in new jersey! 5/ after me demanding that they send a replacement immediately they did. with absolutely nothing else. completely useless to me. not even warranty cards!
i do of course understand the nature of buisiness and that folks get busy. however this has gone beyond anything tolerable. leica usa's complete lack of interest in my problems has disheartened me.
so what i'm hoping is that someone here knows the email address of "somebody up the ladder" so to speak who can get me the complete, functioning package i paid for. i need someone way up there as most of the folks at leica usa (mr fisk and the lot) have proven to be completely useless to me.
any help you might offer up will be greatly aprreciated.
cheers
john
