krötenblender
Well-known
Hi,
just wanted to post a positive experience: I'm traveling to Japan in a week for three weeks of taking pictures.
Just a week ago I noticed, that the RF in my silver Zeiss Ikon ZM was totally off. I guess, one of the harder rides with my bicycle that weekend was too much for the mechanics. Now, the ZM is one of the two cameras I wanted to take to Japan, but with a totally off RF, it's no use for me. I really was afraid, that I couldn't take it with me.
I sent it to the Zeiss customer service here in Germany and just got a mail, that the repair will be finished on tuesday. If they sent it back a day or two later, it should be here just in time on my way to the airport… Close shave, if that works out. But anyway, they were reacting fast and I expect a good result.
I really like this camera and would love to use it in Japan.
just wanted to post a positive experience: I'm traveling to Japan in a week for three weeks of taking pictures.
Just a week ago I noticed, that the RF in my silver Zeiss Ikon ZM was totally off. I guess, one of the harder rides with my bicycle that weekend was too much for the mechanics. Now, the ZM is one of the two cameras I wanted to take to Japan, but with a totally off RF, it's no use for me. I really was afraid, that I couldn't take it with me.
I sent it to the Zeiss customer service here in Germany and just got a mail, that the repair will be finished on tuesday. If they sent it back a day or two later, it should be here just in time on my way to the airport… Close shave, if that works out. But anyway, they were reacting fast and I expect a good result.
I really like this camera and would love to use it in Japan.
EdwardKaraa
Well-known
Zeiss service has always been exemplary in my experience.
alexandru_voicu
Established
Zeiss service is excellent. When I sent my ZI for a minor RF adjustment, it arrived back in about one week.
_tom
Established
I had the ZM limited edition sent to Zeiss for VF readjustment. Within four days I had the camera back,
they had also replaced my entire damaged leather covering of themselves! Zeiss has also donated an
identical new leather case (the one for the limited edition) for nothing - the old probably looked too worn.
That´s what I realy call service. And by the way, recently I bought a brand new Zeiss SW, ceased production
in 2006, they accepted my request for the extended warrenty without any hesitation.
they had also replaced my entire damaged leather covering of themselves! Zeiss has also donated an
identical new leather case (the one for the limited edition) for nothing - the old probably looked too worn.
That´s what I realy call service. And by the way, recently I bought a brand new Zeiss SW, ceased production
in 2006, they accepted my request for the extended warrenty without any hesitation.