jamriman
Established
I tell you, I've been into Leica for the past 15 years. Never had I dealt with any dealer who has gone so much out of his way to satisfy a customer. Kudos Tony your one of a kind!
Sailor Ted
Well-known
jamriman said:
I agree but what prey tell brought this post on?
boilerdoc2
Well-known
I don't know what jeriman is referring to but Tony shipped a new M8 overnight this past Friday (got it Saturday noon). He could have waited until after Christmas to fool with it but he, and Josh, got in touch with me and made it happen. I've been happy all weekend. Popflash has more than earned my loyalty! Now, if he can match the 30% discount on a new lens.....?
Steve
Steve
jamriman
Established
Will further explain as the M8 dust settles. Answers my emails and calls me on X-mas to discuss details. Unmatched service.
peter_n
Veteran
He is a great bloke, no question. He called me just before Christmas in response to a too quick email I sent. I send business his way whenever I can because he looks after his customers so well. I try to do the same in my own business so I really do appreciate his efforts. In my case it pays off in client loyalty and I bet it does with Tony too.
R
Robert
Guest
It's nice to hear about very helpful dealers who are really interested in their customers.
marco_rol
Newbie
Add me to the list of very satisfied customers. Josh called me unexpectedly last Tuesday and informed me that he had an M8 with my name on it and it would arrive via Fed Ex on Friday. After I told him to go ahead and ship, I realized that we would be leaving by 10am on Friday for the Christmas holiday and I would not be available to accept delivery. A quick call to Josh and he changed it to 2-day delivery (this is after it had already been shipped mind you) and I had my new M8 Thursday to take with me on holiday. Tony and Josh are best.
boilerdoc2
Well-known
Those guys are burning the midnight oil! Changed shipping AFTER it had left the shop?! Amazing.
Steve
Steve
haagen_dazs
Well-known
the question is, did you guys have to pay for all that express shipping at your expense?
Andrew Touchon
Well-known
haagen_dazs said:
I think you missed the point. Tony provides consistently outstanding service. Why give a second thought about a few dollars in shipping charges on a $5,000.00 camera? I bet Tony ate the slight increase in shipping charges. That's the type of guy he is.
stephen.s1
Member
So, where is this guy (TR) located?
Steve (wondering if he's got a black M8)
Steve (wondering if he's got a black M8)
jamriman
Established
Thats the one I traded my silver upgraded one for. No problem for me, NJ is a state away for the upgrade!
Ben Z
Veteran
jamriman said:
But how far away is NJ from Germany? That's where it has to go for the upgrade.
Flyfisher Tom
Well-known
Tony and his crew have customer service down to an art form ... another BIG thumbs up from this customer as well 
John Shriver
Well-known
I've only bought a used Gossen Luna-Pro case off Tony's classified ad here, but it was a perfect transaction. A class act, and my favorite meter has a comfy home.
BigSteveG
Well-known
C'mon guys.....the noses are getting a little brown around here.....
K
Kyle
Guest
BigSteveG said:
Have you ever bought from Popflash? Tony and crew really are top notch. When you're buying hundreds, or even thousands of dollars worth of camera gear, you want to make sure you know where your money is going. These people are just letting others know that Tony is one of the good guys. Buying from Popflash is a totally different experience than buying from some place like B&H. Don't get me wrong, B&H has never really given me any trouble, but you simply don't get the customer service you get from Popflash.
Howmany shops gave their customers the chance to swap M8's for updated ones so that you do not have to send it to Germany and wait for a fix? I'm sure some have but Tony could have sold more M8' but decided to provide the best customer service possible.
stevenrk
Member
Jorge Torralba said:
Dito. I was one of those who returned the M8. The service was as top notch, courteous and honorable on the return as on the purchase. Special group of people who took the hit rather than pass it on to the customer. You don't find that very often these days.
AlaBill
Newbie
I found a M8 from B&H last week but called Tony for lens advise. Bought a couple from him. Absolutely GREAT SERVICE.
Even thought I did not buy lthe M8 from him he said call him with questions and he would help solve any M8 problem. That's almost unbelievable service.
Plus you talk to a actual person.
Bill
Even thought I did not buy lthe M8 from him he said call him with questions and he would help solve any M8 problem. That's almost unbelievable service.
Plus you talk to a actual person.
Bill