Where o Where is my M2

I sent my M2 to DAG because of his rep. and I hope that the quality of the work will reflect that rep. I just want the darn thing back is all... He did answer one of emails, a month ago, he said it would be done in a week 🙁 Even though I'm sure he's a nice guy doing the best he can under the work load, but I'm going else where next time. Two things DAG could have done to keep my business, given me an accurate time table, if he would have said 3 months on day one he wouldn't have heard from me until 3 months + 1 day. Second, answered my emails, I even wanted to spend more money and got nothing. At this point I'd be happy with my unserviced M2 and a refund. I don't think that asking for good cusomer service is out of line. It takes very little time to be nice and conciderate.
 
Thud said:
RITskellar, You sound like a spoiled brat. You are the type that wants everything now. But you don't understand how things are made and repaired and made to work correctly.
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WTH was that? That is so unnecessary. Yeah, it takes deep soul searching and passion to repair Leicas but other people manage to do it on schedule. If you need 6 months, don't say two weeks. Simple.

If you say two weeks, I don't care if you are Michelangelo painting the Sistine Chapel, you better finish it on time, or get back to the customer with an explanation.
 
I have a lens and camera in for repair right now. The lens has been gone since January and the camera since February. Both are with one of the Leica experts mentioned in this thread. I've never gotten any repair back in less than 3 months. Aside from the fact that the wait times are beyond my imagination, it would be nice to have some communication and a realistic delivery date rather than total silence. I've called and was told that I'm next on the list...keeping my fingers crossed. 4 to 5 months just doesn't make sense.
 
In any business, an expected cost and an expected turnaround time is always given. If both are way off, an update is in order. Henry (www.zeisscameras.com) has a site that gives status updates and a queue number. Poeple can then decide whether to queue or not.

Simply taking the order first and saying it will be ready next week and then letting the customer wait for months is somewhat dubious/poor/[fill-in-the-blank] business.
 
I send my classic m6, wich had never seen a CLA with a jammed transport and sticky framelines for a complete CLA to Will van Manen in the Netherlands on monday afternoon, and got it back on friday. It's perfect now! And he also reduces the rangefinder flare by polarising the window.. works! Great guy to deal with also.
www.kamera-service.info/
 
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