Zeiss 'attitude'

[Mister E]

In general, compared to other cultures, it seems typical of German manufacturers. They are very unwilling to make any modifications to please a client.... even if you are buying a mulit-million dollar gas compressor.

Japan is the same way.

 

[Mister E]

Still waiting for an update to the light leaking issue with my 25mm Biogon and 50mm C-Sonnar. Richard Schleuning and Dr Hubert Nasse are both aware of it and Dr Nasse said a solution would be developed and I would be kept in the loop. That was about 8 months ago.

I can't believe they still haven't taken action on this.

 

[peripatetic]

I said my service experience with Apple was bad, not the whole planet. See the difference?

The point I was making was that my personal experience with Apple customer care has been bad, but I'm not assuming their organization suffers from shoddy customer care; I'm giving them the benefit of the doubt.

I don't know if there is a problem with Zeiss customer care based on what we've heard here. As I said before, perhaps the OP caught an employee on a bad day. Perhaps I caught some Apple people on a bad day too. No reason to tar and feather Apple (or Zeiss) based on a sample of one.

Ditto. Have had brilliant service from Zeiss, many levels worse than abysmal from Apple.

The plural of anecdote is not data.

I got my ZI from Japan, downloaded the manual from the internet somewhere. I must admit I'm struggling to understand the ire.