ulrich.von.lich
Well-known
Hello,
I would like to share a rather disappointing experience with a Peak Design product.
For most, it is just a rant. For Sling 5L/10L V1 users, it is also a warning that Peak Design should have but failed to send.
First of all, I'd like to say I appreciate their efforts in innovation and environmental protection and I'll continue to support the young company. But I do think they need to pay more attention to their product designs, especially not to compromise the safety of their products in favour of the minimalist style. And they should perhaps acknowledge any design flaw to prevent their customers from unnecessary damages to their camera equipments. In the future, I will never buy any product from them before doing enough online research because their products are, evidently, not as reliable as they appear to be, despite of the price tag.
Long story short, the strap of the 5L Sling bag just failed yesterday. It was self-detached from the buckle. I was quick enough to catch the bag before it falls on the ground. I was quite surprised as I had never experienced anything like it. Not even to mention camera specific products, the strap of my old GAP bag hasn't yet failed on me. I would never expect the first strap failure to come from a premium product.
When I contacted the customer service, to my surprise, they quickly acknowledged the issue and said they would send me a pair of fixing items (to attach on the buckle), if I pay the postage, and that's when I started to get angry.
I become angry not because I have to pay the postage. Anyone who paid $130 (I bought it in Asia) for a 5L fanny bag shouldn't have any financial difficulty to pay postage for some free items. I have just realised how passive people at Peak Design are and how little they really care about their customers.
The fact the solution to fix the problem is already there suggests they have already achknowledged the design flaw. Then why on earth can't they take the initiative to contact the buyers, perhaps by a public statement of any sort, so the buyers can be warned immediately by the risk to which their camera equipments are exposed?
The customer service said only they didn't do so because the strap failure had only affected (so far obviously) about only one percent of total users, as if camera equipments of the one percent of users falling on the ground wasn't important for them at all. I was left speechless.
If you are a user of Peak Design V1 Sling bag, you might want to contact them to get the fixing items. For V2 users, perhaps you should ask them whether the same failure could eventually occur on your product.
Best Regards,
I would like to share a rather disappointing experience with a Peak Design product.
For most, it is just a rant. For Sling 5L/10L V1 users, it is also a warning that Peak Design should have but failed to send.
First of all, I'd like to say I appreciate their efforts in innovation and environmental protection and I'll continue to support the young company. But I do think they need to pay more attention to their product designs, especially not to compromise the safety of their products in favour of the minimalist style. And they should perhaps acknowledge any design flaw to prevent their customers from unnecessary damages to their camera equipments. In the future, I will never buy any product from them before doing enough online research because their products are, evidently, not as reliable as they appear to be, despite of the price tag.
Long story short, the strap of the 5L Sling bag just failed yesterday. It was self-detached from the buckle. I was quick enough to catch the bag before it falls on the ground. I was quite surprised as I had never experienced anything like it. Not even to mention camera specific products, the strap of my old GAP bag hasn't yet failed on me. I would never expect the first strap failure to come from a premium product.
When I contacted the customer service, to my surprise, they quickly acknowledged the issue and said they would send me a pair of fixing items (to attach on the buckle), if I pay the postage, and that's when I started to get angry.
I become angry not because I have to pay the postage. Anyone who paid $130 (I bought it in Asia) for a 5L fanny bag shouldn't have any financial difficulty to pay postage for some free items. I have just realised how passive people at Peak Design are and how little they really care about their customers.
The fact the solution to fix the problem is already there suggests they have already achknowledged the design flaw. Then why on earth can't they take the initiative to contact the buyers, perhaps by a public statement of any sort, so the buyers can be warned immediately by the risk to which their camera equipments are exposed?
The customer service said only they didn't do so because the strap failure had only affected (so far obviously) about only one percent of total users, as if camera equipments of the one percent of users falling on the ground wasn't important for them at all. I was left speechless.
If you are a user of Peak Design V1 Sling bag, you might want to contact them to get the fixing items. For V2 users, perhaps you should ask them whether the same failure could eventually occur on your product.
Best Regards,
