a paypal warning

And after all, when you get this corrected how much time (wasted) was used for BS instead of earning a living. There is little respect for a man's time from these on line morons.
 
tom.w.bn said:
Of course he did. But I don't like this attitude.
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I see. I see it like this... I've downloaded an album online for free instead of making the files myself from vinyl. I don't feel bad doing it because I did pay for the content already.
 
tom.w.bn said:
Of course it sucks to be in such a situation. But the TO is right in the process of getting his money back. Nothing is lost so far. Using the personal little power (like working for a newspaper) is sometimes the right key to a solution.
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Not quite. Nobody actually has come put and said 'I know where your money is and yes, you will get it back'. So far, all they have done is said it is someone else's responsibility.

So I am not willing to word it so positively. The best answer I have so far is 'we will launch an investigation' and tha is supposed to take 3 months.
 
jsrockit said:
I see. I see it like this... I've downloaded an album online for free instead of making the files myself from vinyl. I don't feel bad doing it because I did pay for the content already.
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Yup, John; that's exactly what I meant. You phrased it much more eloquently than I did.
 
So, to sum up so far, you are slagging off PayPal, but it could be PayPal's fault, your banks fault, your credit card companies fault, or NikSoft's fault. There's nothing as good as pointing the finger of blame at the first guy on the scene.
 
V-12 said:
So, to sum up so far, you are slagging off PayPal, but it could be PayPal's fault, your banks fault, your credit card companies fault, or NikSoft's fault. There's nothing as good as pointing the finger of blame at the first guy on the scene.
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The reputation of paypal couldn't be poorer so if you have all these suspects I would point my finger on paypal too. But you are right, we don't know who caused this mess.
 
Ultimately it doesn't matter who "caused this mess". Paypal strongly implies that transactions it facilitates are safe and they will take responsibility for any problems that occur. Refusing to mediate the problem and blaming NIK seems to violate what they claim to represent. It's high time for their cutomer service representatives (and many other) to recall or be introduced to the sign that used to be front and center on Harry Truman's desk...The Buck Stops Here
 
Almost exactly the same thing happened to me a while back. I purchased goods online. No shipment notification, so I contacted the company by email, and they replied their site is not ready to take orders yet. The paypal address I paid to turned out to be some guy in Singapore who claimed not to know how his email address was linked to from that website. The company refused to acknowledge its responsibility. The Singaporean guy tried to intimidate me not to open a claim with paypal, which I did. 2 months later, paypal refunded me a few dollars, all what was left in that guys account. He had plenty of time to withdraw his funds. The moral of the story, paypal anti fraud policy is bull****. Use it at your own risk.
 
V-12 said:
So, to sum up so far, you are slagging off PayPal, but it could be PayPal's fault, your banks fault, your credit card companies fault, or NikSoft's fault. There's nothing as good as pointing the finger of blame at the first guy on the scene.
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I am not 'pointing my finger' at anyone actually. It's PayPal pointing the finger at Nik Software, Nik Softwarw returning the favor and my bank trying to find out where the money is. I would encourage you to sum it up in my words, not yours.

Additionally, I could care less which way the fingers are pointing. I want my product or my money. Out of the 2 of them, Nik Software nor Paypal are willing to tell how that will happen. As a matter of fact, Paypal supervisor number 456 (yes you ARE a number) has stated twice, after I said I was recording the conversation, that it isn't a Paypal transaction and thus they don't care where my money is not are they willing to help me find out.

This is of course odd to me as the interface to pay says PAYPAL and PayPal has a record of the transaction. WTF are you doing with transaction records from my credit card if it isn't a Paypal transaction?

The whole thing stinks and the companies involved will never recieved a dime of my $ again. I will also demand they clearly state their positions in this so potential future consumers can act accordingly. What has happened does not fit the media message we are presented with. 100% secure!
 
John, sorry about your bad experience.

I was ripped off for some printer cartridge payment a few years ago. PayPal people acknowledged that the website was fraudulent but did not refund my money as the transaction was outside ebay. The website continued to 'trade' for several months at least after that.

Any one of us is basically irrelevant to the business and the near monopoly created by ebay and Paypal has clearly become very bad for the consumer in more ways than one.
 
I had some issues over the years and opening a case thru paypal has helped in about 2 cases of 5 since 2007.
Yesterday a mail came from paypal with renewed customer rights and with the new EU issues i decided to withdraw my account from them. If opening a case must always results in a must to ship back the item regardless of the value to either vendor or paypal at own cost is in my eyes a place for more fraudelent operators on probably ebay (sending the smallest parcel inside or outside EU with tracking services costs at least 30€ and over from here). Most guys i know have skipped paypal at this moment and i think more will follow. Ebay is not there for the customers, it has become overgrown and too big company in the field and thinking only $$$$$$$$. My history with paypal is hopefully over.
 
emraphoto said:
the PAYPAL rep (and I suspect he will regret it) has gone so far as telling me, when asked repeatedly, that it is NOT a PayPal transaction and this they have zero responsibility. Both times I explained to him that I have photographs of the PAYPAL interface for payment on the NIK SOFTWARE site.
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Millions of scam sites even fake the entire Paypal interface - Paypal may not have been involved and responsible. And even if they seemingly were, only a series of screenshots of the actual transaction would be proof that you actually verified that you were on paypal.com (and in these days of malware, even that would still leave room for a trojaned computer or man-in-the-middle attacks).

Whom did the money go to according to the credit card bill? If Paypal, they are responsible for a refund, if Nik Software, they owe you the software (and will probably run into problems with Paypal for abuse of their brand and logo, as they obviously dressed up their CC invoice page as part of Paypal) - if some third party, you probably have been had by a scammer, and will have to wait for the credit card refund.
 
Paypal took my money ($400.00) a few years ago and paid it into a bogus paypal account then sidestepped all responsibility ... I hate them with a vengance! The bullsh!t I was given on the phone was ridculous and they just plain denied their mistake and refused discuss it any further!

I hope you nail their miserable hides to the wall John!
 
sojournerphoto said:
John, sorry about your bad experience.

...snip...

Any one of us is basically irrelevant to the business and the near monopoly created by ebay and Paypal has clearly become very bad for the consumer in more ways than one.
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Unless you're also a stock holder of course...


John, sorry about your experience here. I hope it gets sorted out soon and also would like updates on this thread to hear what's going on here!
 
Did the site's have authenticated certificates?

Did the site's have authenticated certificates?

Did both the nik store page, and the paypal site show certificates in your browser (might have to click on a lock, for details, depending on browser), like this one (Paypal's will be Verisign, not Thawte):

If not, check for that next time.
 

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