Adorama Used

[Calzone]

Any problem I've ever had was quickly resolved. Basically no problem.

Also got some great gear that was underated at exceptional prices.

Cal

 

[HelenOster]

One of the ways I also judge a company is how well they fix problems. Problems occur, it's a fact of life. A lot of companies have changed over the past five years, some not for the better, a few IMHO have gotten better. Having Helen out there answering questions and reaching out to people has made me move Adorama from a ok place to buy from into my short list of place I would send my sister, sons, mother or friends..

B2

Thanks, Bill!

Adorama has indeed changed over the past few years. Back in 2005 the feedback at resellerratings was a miserable 3.75/10; now it's a rather better 9.61/10. Not quite yet a 'perfect 10' but headed in the right direction.

Helen, that's great, but I checked the website just before I posted. First off, the only warranty info I could find was hidden in the FAQs, and secondly, it only said 90 days.

You may have heard this before but the website is simply terrible.

The new warranties for V, D, E+, E- & E rated used units only came in a couple of days ago and the site needs updating. I've just advised the person responsible that this needs addressing asap

The brand new website should be ready to launch within the next 3 months:

http://theframptonfiles.blogspot.com/2011/02/electronics-retail-and-mail-order.html

 

[gilpen123]

That's nice to know Helen.

 

[Calzone]

The new warranties for V, D, E+, E- & E rated used units only came in a couple of days ago and the site needs updating.

The new website should be ready to launch within the next 3 months:
[URL="http://theframptonfiles.blogspot.com/2011/02/electronics-retail-and-mail-order.html"]http://theframptonfiles.blogspot.com/2011/02/electronics-retail-and-mail-order.html[/URL]

Helen,

I sometimes have difficulties when I have Gary (my salesman) look up an item that I discovered on your website. It seems that the listing on Gary's computer does not match the website. A few times I left believing the item was just sold and that I just got sniped, but I later learned that there are cracks in your system.

To circumvent this problem I now always make a print out of the item I'm interested in, and somehow Gary is able to locate the item using the SKU: number.

Thanks for all the great service.

Cal