After 29 years, B&H has lost my business

[rolfe]

I completely agree with you Timmyjoe. Even though I have no problem with Fedex, to not offer UPS at customer cost is not acceptable. I guarantee they receive deliveries from UPS so sending things out that way is not asking for the moon. The elimination of single roll sales of 120 film is a decision in the same vein; I've seen companies start down this road of economic "streamlining" at the expense of their customers. Whether or not this makes a difference to their long-term health only time will tell

Completely agree, and I've been like a broken record on the subject. My guess is that Fedex made B&H this "offer you can't refuse" on condition that Fedex Ground became the company's exclusive ground shipper.

My latest data point: Some substitute Fedex Ground driver who doesn't know that my rather long driveway ends in a circular drive with plenty of turnaround space, elects to simply toss the package in the weeds at the road end of my drive. The only way I knew to go looking was that I got an online "delivered" notification. I had the same UPS driver for a couple of decades until his retirement, and since then, I've consistently had his replacement. Never a problem like this one...

Rolfe

 

[henryp]

I have a lot of confidence in B&H and appreciate Henry Posner's continuing attention to online chatter (I've noticed this since back in the usenet days. Thanks Henry!

Thank you. I am blushing!

 

[zuiko85]

Just used B&H again. No problem again. Ordered on a Friday morning, I live in western Washington, item arrived before noon on Wednesday. That seems very fast to me for free shipping. Years ago it took a week to get here. If you ordered on a Monday it would arrive the following Monday.
I really think service depends on location.

 

[Deleted member 65559]

I'll just take the opportunity to interpose a situation where the business and not the shipping agent was the problem. I had ordered from Freestyle a number of times over the years. I was going to be visiting the SW so I placed a large order for 16"x20" and 20"x24" paper, since the shipping costs to Canada are high. Freestyle told me they had changed their customer data and i didn't show up there. I re-entered my info and placed the order to be shipped to my friends in Taos. I received an email stating that since i was a new account, i could not place an order that large shipped to a 3rd party! How about that! So I've got lots of love for B&H!