chipgreenberg
Well-known
I got my Contax lla back yesterday. Here's my previous thread on the issues I had with a light leak after repairs.
https://www.rangefinderforum.com/forums/showthread.php?t=173309
Mark had my camera for well over a year. I had it for a month or so determining there was a light leak and doing a test roll.
It was fixed (I hope, haven't had a roll through yet) under warranty. However, my issue was after having a test roll come back with a leak still, Mark would "put me in the queue and work on it when he had time and money." These are quotes. I shipped it back for warranty repair in September.
About a month ago I was getting more than impatient. Mark felt I was being accusatory when I suggested the light leak occurred during service and I don't expect to be put back in the queue every time a roll comes back with a leak again. I told Mark,"Not being accusatory, but if we are going to have frank dialogue as you talk about on your website I think we’re just of 2 different minds here. You see this as a warranty issue that is taking away from other pending work and I see it as a job I paid for that wasn’t completed properly. That said, I do understand light leaks are tough and there wasn’t a way to know when the camera left your shop."
3 weeks after this terse exchange the camera arrived at my door.
Mark actually complained to me about having to spend money on film and processing to chase this down after I spent $450 more than 8 months ago for a repaired camera.
https://www.rangefinderforum.com/forums/showthread.php?t=173309
Mark had my camera for well over a year. I had it for a month or so determining there was a light leak and doing a test roll.
It was fixed (I hope, haven't had a roll through yet) under warranty. However, my issue was after having a test roll come back with a leak still, Mark would "put me in the queue and work on it when he had time and money." These are quotes. I shipped it back for warranty repair in September.
About a month ago I was getting more than impatient. Mark felt I was being accusatory when I suggested the light leak occurred during service and I don't expect to be put back in the queue every time a roll comes back with a leak again. I told Mark,"Not being accusatory, but if we are going to have frank dialogue as you talk about on your website I think we’re just of 2 different minds here. You see this as a warranty issue that is taking away from other pending work and I see it as a job I paid for that wasn’t completed properly. That said, I do understand light leaks are tough and there wasn’t a way to know when the camera left your shop."
3 weeks after this terse exchange the camera arrived at my door.
Mark actually complained to me about having to spend money on film and processing to chase this down after I spent $450 more than 8 months ago for a repaired camera.