chipgreenberg
Well-known
I got my Contax lla back yesterday. Here's my previous thread on the issues I had with a light leak after repairs.
https://www.rangefinderforum.com/forums/showthread.php?t=173309
Mark had my camera for well over a year. I had it for a month or so determining there was a light leak and doing a test roll.
It was fixed (I hope, haven't had a roll through yet) under warranty. However, my issue was after having a test roll come back with a leak still, Mark would "put me in the queue and work on it when he had time and money." These are quotes. I shipped it back for warranty repair in September.
About a month ago I was getting more than impatient. Mark felt I was being accusatory when I suggested the light leak occurred during service and I don't expect to be put back in the queue every time a roll comes back with a leak again. I told Mark,"Not being accusatory, but if we are going to have frank dialogue as you talk about on your website I think we’re just of 2 different minds here. You see this as a warranty issue that is taking away from other pending work and I see it as a job I paid for that wasn’t completed properly. That said, I do understand light leaks are tough and there wasn’t a way to know when the camera left your shop."
3 weeks after this terse exchange the camera arrived at my door.
Mark actually complained to me about having to spend money on film and processing to chase this down after I spent $450 more than 8 months ago for a repaired camera.
https://www.rangefinderforum.com/forums/showthread.php?t=173309
Mark had my camera for well over a year. I had it for a month or so determining there was a light leak and doing a test roll.
It was fixed (I hope, haven't had a roll through yet) under warranty. However, my issue was after having a test roll come back with a leak still, Mark would "put me in the queue and work on it when he had time and money." These are quotes. I shipped it back for warranty repair in September.
About a month ago I was getting more than impatient. Mark felt I was being accusatory when I suggested the light leak occurred during service and I don't expect to be put back in the queue every time a roll comes back with a leak again. I told Mark,"Not being accusatory, but if we are going to have frank dialogue as you talk about on your website I think we’re just of 2 different minds here. You see this as a warranty issue that is taking away from other pending work and I see it as a job I paid for that wasn’t completed properly. That said, I do understand light leaks are tough and there wasn’t a way to know when the camera left your shop."
3 weeks after this terse exchange the camera arrived at my door.
Mark actually complained to me about having to spend money on film and processing to chase this down after I spent $450 more than 8 months ago for a repaired camera.
Dan Daniel
Well-known
Yes, light leaks are a bear.
Contax IIas ain't no walk in the park either.
But yes, you pay to have work done and it should be done. Sounds as if Mr. Hansen has some things going on that are oozing into other issues. The last year has been hard on all of us, and people react differently to pressures and such.
Contax IIas ain't no walk in the park either.
But yes, you pay to have work done and it should be done. Sounds as if Mr. Hansen has some things going on that are oozing into other issues. The last year has been hard on all of us, and people react differently to pressures and such.