Camera Store idiots...

I had a similar experience to Don's, only at an art supplies/framinmg store where I went to buy blank card stock and envelopes. I was standing in line to pay, two employees were helping two sets of customers, and while I was waiting another employee poked her head out from behind the back room door, looked at me, and closed the door-never came out to help. I put the stuff away, copied down the brand and style number, went home and ordered it at a much better price than the store could ever offer. We do not go to retail stores because we like paying retail; we go for customer service.
 
bobkonos said:
I had a similar experience to Don's, only at an art supplies/framinmg store where I went to buy blank card stock and envelopes. I was standing in line to pay, two employees were helping two sets of customers, and while I was waiting another employee poked her head out from behind the back room door, looked at me, and closed the door-never came out to help. I put the stuff away, copied down the brand and style number, went home and ordered it at a much better price than the store could ever offer. We do not go to retail stores because we like paying retail; we go for customer service.
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Again, overreaction. Maybe that employee was on a break. maybe she was doing inventory and wasn't supposed to be on a till.
So you had to wait in line another minute or so? This make you boycott the store? It's not the end of the world!
I think some people's expectations of customer service are unrealistic. Not every employee at every store is at every customer's immediate beck and call.
 
It's funny. I could write pages about both my gripes and praises about my local shops. I have no problem finding what I need, and plenty of used gear to keep me happy. It's like for every issue there is a matching benefit. I guess I'm just willing to make peace with the people that support my habit.
 
Serving people are usually flesh and blood like myself. They will have issues with the world just like myself. I generally expect this when I shop. I do not expect people to kiss my butt when I shop. When I'm looking for film, I want film, I really don't need to have my ass kissed. I've never gotten attitude when I shop with this philosophy.

My wife and I have a small, somewhat upscale picture framing shop. We cater to all kinds of people and I must say that 99% of our customers respect us as we respect them. We do the job we agree to do, often we do a little extra. We enjoy what we do and we are very good at it. This is out 24th year.

Some time ago I returned from a trip downtown and found a customer really berating one of our employees (Sue) about our pricing. Sue was visibly upset and I think, on the verge of tears. (Sue has been with us for over 6 years and has an impeccable record.) The customer did not speak to me in the same tone as he did her, but in a way that suggested Sue was less of a person than us and spoke of her as if she were not there. He would not speak to me as he did her. Sue did not deserve this.

We are very fond of our employees.

When I examined the issue it was clear the customer had to leave so I kicked the bugger out of the store much to his wide eye'd disbelief. There have been other times.......

Don't misunderstand me, Im grateful when a client comes in the door. That person is the source of my income but if they wish to dump on us for some picayune detail they should darken my competition's door.
 
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