Benjamin Marks
Veteran
Talk about a no-hassle experience. I reported to this group about the sudden death of my Fuji XPro=1 here:
http://www.rangefinderforum.com/forums/showthread.php?p=2106162#post2106162
I called Fuji, they said "send it." RMA#? No. Tracking #? No. Just send it with a letter that states what's wrong and contains a shipping and e-mail address. Oh, and a copy of your receipt so we will know it is warranty. That's it.? Yup, that's it. We'll fix it and ship it back, usually within a week of when we get it. So I shipped it.
One week later, it is back in my hands via FedEx overnight. The packing slip states: "Replaced main pwb. Adjusted, cleaned, inspected." PWB = what, "power board"? "Power wigit buss?" "Porcupines with Bread?" Dunno. Camera looks and functions as new. I did have to reset the clock and other settings, so they must have had the thing stripped pretty far down. All at no charge.
Fuji. Hmmm. They have powerful customer service kung fu (or perhaps karate). Very impressed. I bought the camera in June of 2012.
http://www.rangefinderforum.com/forums/showthread.php?p=2106162#post2106162
I called Fuji, they said "send it." RMA#? No. Tracking #? No. Just send it with a letter that states what's wrong and contains a shipping and e-mail address. Oh, and a copy of your receipt so we will know it is warranty. That's it.? Yup, that's it. We'll fix it and ship it back, usually within a week of when we get it. So I shipped it.
One week later, it is back in my hands via FedEx overnight. The packing slip states: "Replaced main pwb. Adjusted, cleaned, inspected." PWB = what, "power board"? "Power wigit buss?" "Porcupines with Bread?" Dunno. Camera looks and functions as new. I did have to reset the clock and other settings, so they must have had the thing stripped pretty far down. All at no charge.
Fuji. Hmmm. They have powerful customer service kung fu (or perhaps karate). Very impressed. I bought the camera in June of 2012.
