Benjamin Marks
Veteran
Talk about a no-hassle experience. I reported to this group about the sudden death of my Fuji XPro=1 here:
http://www.rangefinderforum.com/forums/showthread.php?p=2106162#post2106162
I called Fuji, they said "send it." RMA#? No. Tracking #? No. Just send it with a letter that states what's wrong and contains a shipping and e-mail address. Oh, and a copy of your receipt so we will know it is warranty. That's it.? Yup, that's it. We'll fix it and ship it back, usually within a week of when we get it. So I shipped it.
One week later, it is back in my hands via FedEx overnight. The packing slip states: "Replaced main pwb. Adjusted, cleaned, inspected." PWB = what, "power board"? "Power wigit buss?" "Porcupines with Bread?" Dunno. Camera looks and functions as new. I did have to reset the clock and other settings, so they must have had the thing stripped pretty far down. All at no charge.
Fuji. Hmmm. They have powerful customer service kung fu (or perhaps karate). Very impressed. I bought the camera in June of 2012.
http://www.rangefinderforum.com/forums/showthread.php?p=2106162#post2106162
I called Fuji, they said "send it." RMA#? No. Tracking #? No. Just send it with a letter that states what's wrong and contains a shipping and e-mail address. Oh, and a copy of your receipt so we will know it is warranty. That's it.? Yup, that's it. We'll fix it and ship it back, usually within a week of when we get it. So I shipped it.
One week later, it is back in my hands via FedEx overnight. The packing slip states: "Replaced main pwb. Adjusted, cleaned, inspected." PWB = what, "power board"? "Power wigit buss?" "Porcupines with Bread?" Dunno. Camera looks and functions as new. I did have to reset the clock and other settings, so they must have had the thing stripped pretty far down. All at no charge.
Fuji. Hmmm. They have powerful customer service kung fu (or perhaps karate). Very impressed. I bought the camera in June of 2012.
Basically, the motherboard is the 'main pwb' (printed wiring board.)
They are usually called PCB, for printed circuit board.
They are usually called PCB, for printed circuit board.
Benjamin Marks
Veteran
Thanks, much. I think my mental acronym bin was full-up. Wish I knew what caused the pwb to become doa.
Ben
Ben
gavinlg
Veteran
Yeah fuji service is brilliant. I had stick blades in my x100 2 years ago and they sorted it out quicksmart.
mobilexile
Well-known
Happy to hear you got your camera fixed and back so quickly. Even happier to hear about the positive customer service with Fuji.
noimmunity
scratch my niche
No fudging with Fuji.
Buzz40
Recovering Leicaholic
Thank you for the update and I'm very happy to hear of your good experience.